Marketing Account Manager

The Account Manager, Creative Services, works directly with clients and staff to oversee briefs from start to completion as well as other projects for our clients and ensures that project goals and objectives are met within the agreed upon time, scope, budget and resource requirements

JOB DUTIES

• Oversee creative production projects from start to completion, working closely with creative and project management colleagues to ensure high-quality, on-time delivery at every stage
• Manage the client relationship, assessing needs, making recommendations and managing budget and timeline.
• Use creativity to solve client communication challenges, resolve service delivery issues and improve productivity.
• *Identify and troubleshoot technological bottlenecks in workflow and/or asset management systems
• Work closely with the design team to ensure designs are branded properly and meet highest quality standards
• Recognize when an issue needs escalation, clearly communicating the challenge and potential solutions to senior team members to find resolution.
• Use feedback from monthly and quarterly client meetings to deliver on client expectations.
• Advise customers as to potential benefits, features and capabilities of new or revised services and service enhancements.
• Build relationships with end users; manage their perception and expectations.
• Be accountable for overall financial performance of projects against budget. Assist department and clients with budgeting process.
• Be able to analyze the monthly performance and progress reports, including expense management and achievement of financial targets.
• Understand site financial targets, analyze trends, identify shortfalls, and help to create action plans to recover revenue or cut expense.

JOB QUALIFICATIONS

• 2-4 years of experience in handling client briefs from start to completion
• A Bachelor’s degree in Marketing, Media, Design, Sociology degree or equivalent. A combination of education and work experience can be substituted
• Understand production processes and the essentials of a good brief.
• Excellent customer service skills
• Excellent written and verbal skills
• Be highly organized, detail oriented and be able to multitask and prioritize workload
• Previous experience of project management applications
• Understanding of Tag’s job-tracking system
• Solid understanding of Microsoft Office suite
• Understand the client billing process