Business Process Operations Analyst I

Join NJM Insurance Group’s Medical Claim Services (MCS) team as a Business Process Operations Analyst, where you will play a key role in driving process improvement and support business continuity and technology initiatives. The primary purpose of this role is to provide consistent support to business users in both technology and non-technology operations, including incident management, production support, and departmental activities and assist in the seamless operationalization of new processes and technology solutions, ensuring smooth transitions and effective change management for business users.

This position requires subject matter expertise (SME) in Personal Injury Protection (PIP), Workers’ Compensation, and/or General Claims. The ideal candidate will have a strong understanding of current business processes and the ability to identify, design, and implement effective improvements.

Essential Duties And Responsibilities

Support Strategic Plan, Leadership, and Core Competencies

• Contribute to the execution of strategic business process initiatives collaborating with cross-functional teams across enterprise.
• Support the launch of new products and services.
• Demonstrate adaptability and core competencies in a dynamic environment.
• Assists with managing change effectively while maintaining productivity and focus.

Business Process Management

• Maintain business process documentation and assist in optimizing business processes by assessing process challenges, analyzing deficiencies, and proposing business process improvements (BPI).
• Prioritize and support the implementation of business process enhancements.

Support Business Technology and Non-Technology Operations

• Provide support to business users for process and technology adoption.
• Monitor and triage end-user support requests.
• Report and follow up on production issues, coordinate incident management.
• Collaborate with technology teams and solution owners to resolve incidents.
• Support department operations, including newsletters, town halls, website management, compliance, and onboarding.

Support Operationalization of New Process/Tech Solutions

• Ensure seamless transition of technology initiatives to business users.
• Collaborate with solution owners to understand and communicate process changes.
• Assist with change management and rollout of new products and technologies.
• Support training and communication for new launches and updates.
• Coordinate cross-functional impacts and provide recommendations to leadership.

Required Qualifications

• Minimum 0 – 3 years’ experience in understanding and analyzing insurance business processes.
• Demonstrate a strong work-ethic through ownership and accountability, taking pride in deliverables, managing priorities effectively, and supporting teams’ interests.
• Basic ability to determine the root cause of problems and create solutions that resolve these problems.
• Strong verbal, written, and interpersonal communication skills.
• Ability to collaborate with diverse multi-function teams.
• Embracing a growth mindset by learning new tools, products, and business processes.

Preferred Qualifications

• Bachelor’s degree preferred.
• Property & Casualty Insurance experience preferred.
• Ability to learn quickly in a demanding environment and adapt to change.
• Passion to challenge the current state and embrace change.
• Knowledge of Insurance products and certifications from The Institutes is a plus.

Compensation: Salary is commensurate with experience and credentials.

Pay Range: $61,256-$77,255

Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.