Account Service Manager

About the Company

We are a publicly listed company focused on digital assets and crypto financial services, dedicated to providing professional asset management, trading support, and wealth solutions for institutional clients worldwide. As AI technology continues to transform the financial industry, we are actively integrating AI into customer service, content operations, data analytics, investment research support, and operational automation. We are looking for talented individuals who combine strong client service awareness, financial sensitivity, and AI learning capabilities to help build the next generation of intelligent financial services.

About the Role

As a core member of our institutional client relationship and operations team, you will deliver premium VIP services to institutional clients, maintain and deepen long-term partnerships, and enhance both client satisfaction and business value. You will not only need to deeply understand client needs, but also leverage market trends, financial products, and AI-powered tools to provide more efficient, intelligent, and personalized service experiences. This role also offers opportunities to participate in internal AI initiatives, including AI-driven customer service optimization, AI content and data analysis, and intelligent operations tools implementation.

Responsibilities

• Maintain and strengthen relationships with VIP institutional clients, ensuring high client satisfaction and long-term retention;
• Analyze client needs and assist in developing customized asset allocation and wealth management solutions;
• Continuously monitor market trends, industry developments, and crypto ecosystem changes to provide timely insights and operational recommendations;
• Coordinate with internal product, operations, marketing, and technology teams to deliver integrated financial service solutions;
• Conduct regular client follow-ups and collect feedback to improve service processes and client experience;
• Participate in AI-related projects and support the implementation of AI applications in customer service, operational support, data analytics, and knowledge management;
• Learn and utilize AI tools to improve work efficiency, including AI-assisted content generation, client communication support, data organization, and operational analysis;
• Collaborate with AI, product, and technical teams to continuously optimize customer experience and service efficiency.

Qualifications

• Bachelor’s degree or above; candidates with Computer Science backgrounds or hands-on AI project experience are preferred. Fresh graduates are welcome to apply;
• Strong interest in FinTech, cryptocurrency, Web3, or AI industries, with long-term career aspirations in these fields;
• Excellent communication and interpersonal skills with strong customer service awareness;
• Strong learning ability, logical thinking, and information analysis skills, with the ability to quickly understand financial products and business operations;
• Open-minded toward AI tools and emerging technologies, with willingness to explore practical AI applications in business scenarios;
• Experience using AI tools such as ChatGPT, Claude, Midjourney, Notion AI, or automation platforms is a plus;
• Strong teamwork and stress management skills, able to thrive in a fast-paced and high-growth environment;
• Relevant financial certifications are preferred;
• English communication skills are preferred to support international business operations.

Pay range and compensation package

We offer competitive compensation packages and performance-based incentives, along with a structured training system and clear career development pathways. You will have opportunities to participate deeply in cutting-edge AI + Crypto initiatives, grow alongside an international and high-performing team, and work within an open, efficient, and results-driven environment. We also provide rich internal learning resources and strong career growth opportunities.

Preferred Skills

• Basic understanding of Web3 and cryptocurrency ecosystems;
• Internship or experience in customer service, financial services, or user operations;
• Interest in AI Agents, workflow automation, and AI-driven content operations;
• Familiarity with global platforms such as LinkedIn, Twitter/X, and Telegram.

Equal Opportunity Statement

We are committed to building a diverse and inclusive workplace and welcome applicants from all backgrounds.