information technology (IT) support technician

Overview

Languages

English

Education

• College/CEGEP
• or equivalent experience

Experience

2 years to less than 3 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties

Benefits

Health benefits

• Health care plan

Financial benefits

• Commission

Long term benefits

• Maternity and parental benefits

Other Benefits

• Free parking available
• On-site daycare available

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for newcomers and refugees

• Participates in a government or community program or initiative that supports newcomers and/or refugees

Support for youths

• Participates in a government or community program or initiative that supports youth employment

Support for Indigenous people

• Participates in a government or community program or initiative that supports Indigenous people