Key Account Executive / Manager (Japanese Speaking) ASIA Market

We are hiring urgently for an exceptional Key Account Executive / Manager (Japanese Speakers) Remote who possesses a high level of selling skills and is hungry for success.

Role Description

This is a full-time hybrid role, located in Singapore with some work-from-home flexibility, for a Key Account Executive / Manager - Japanese Speaking (Asia Market). You need to be self-driven and sales-savvy team player is able to interact with others effectively and work under pressure within tight deadlines to deliver sales results.

The Key Account Executive/Manager will handle day-to-day account management, develop and execute business plans, provide exceptional customer service, and manage key accounts.

ROLE & RESPONSIBILITIES

• Provide excellent and high calibre client service delivery to ensure a positive client experience
• Provide timely and effective resolution of all client queries via telephone, email or chat
• Proactively respond to and manage inbound client queries professionally and efficiently
• Assist clients in using our platform and on our products to increase our profitability through maximising clients’ account volumes
• Provide technical support for clients’ software problems relating to the platform
• Participate in targeted outbound reactivation calling to dormant account holders
• Carry out administration duties where required, including account upgrading
• Provide support to clients from other regions as part of our around the clock service
• Liaise with other departments to escalate and resolve all client issues in a timely manner to ensure a consistently high level of client service
• Maintain personal and professional development to meet the changing demands of the role and participate in appropriate training
• Undertake such other duties, training and / or hours of work as may be reasonably required and which are consistent with the general responsibility of this role. This may entail occasional after hours’ support.

The ideal candidate:

• The Japanese language is essential for client communications
• 1 year of experience in an Crypto/FX Sales/Retention role or any form of sales (is a plus)
• Experience in financial products or from a financial industry would be ideal but not compulsory.
• Strong commercial acumen with experience in brief business competitor analysis and ability to be proactive in maintaining business relationships.
• As this is a sales position, we are looking for individuals who are used to working in a number-driven performance environment and experience in achievements in any sales targets would be ideal.
• Eager to learn new things fast and to have regular training
• Team player
• Result oriented and self-motivated person

Why you should join us?

• A Competitive compensation package will be offered to the successful applicant which includes great benefits
• Discretionary performance based bonus (all in USD)
• Work Life Balance: 5 days’ work week from Mondays-Fridays
• Full Training will be provided
• Exclusive ongoing daily/ weekly promotions and incentives