Chief of Staff / Executive Coordinator
Indexed description
The Chief of Staff acts as a strategic facilitator and integrator supporting the Accountable Manager. The role focuses on ensuring overall coherence, visibility, and effective coordination across the airline’s operational functions, enabling informed decision-making and efficient execution.
The Chief of Staff provides transversal oversight, supports alignment between stakeholders, and contributes to the continuous improvement of processes and operational performance. The position reinforces global operational monitoring, regulatory awareness, and organizational consistency, ensuring that responsibilities, interfaces, and accountabilities remain clear and effective across the AOC.
Ultimately, the Chief of Staff enhances strategic execution, operational stability, and regulatory compliance by facilitating collaboration, integration, and structured governance at company and group level.
Responsibilities
Leadership & Organizational Management
- Support the Ground Operations, Flight Operations, CAMO, GCC and Safety & Compliance, through coordination, facilitation and structured follow-up and presentations.
- Ensure alignment between departmental priorities, company objectives, and regulatory frameworks, without assuming line management responsibility.
- Foster collaboration, shared understanding, and effective communication across operational teams.
- Facilitate the consistent application of operational manuals and safety processes across departments.
- Provide consolidated oversight of workforce planning topics impacting AOC operations, supporting managers in anticipating capacity and competency needs.
- Support initiatives that strengthen safety culture, engagement, and operational awareness.
- Ensure structured communication flows between management and operational teams.
- Facilitate the review and harmonization of operational processes to improve efficiency, reliability, and safety.
- Coordinate cross-functional initiatives related to performance improvement, digitalization, or regulatory evolution.
- Support the Accountable Manager with integrated operational analysis, dashboards, and decision-support material.
- Promote a continuous improvement mindset through transversal governance and follow-up mechanisms.
- Act as a central operational interface between the Accountable Manager and department heads, ensuring clarity of priorities, decisions, and follow-up.
- When required, support or accompany management representation in interactions with authorities, airports, and key operational partners.
- Ensure effective coordination between operational, commercial, and HQ functions to maintain global alignment and execution consistency.
- Bachelor’s degree in aviation management, Business Administration, or related discipline (master’s preferred).
- Minimum of 5 years of experience in an operational role including a leadership role.
- Comprehensive understanding of international aviation regulations, operational standards, and certification frameworks.
- Strong leadership, communication, and interpersonal skills.
- Fluent in English
- Strategic and analytical thinker with strong operational insight.
- Skilled people leader with experience managing complex, shift-based operational teams.
- Deep understanding of EASA regulations and compliance frameworks.
- Excellent organizational, communication, and problem-solving abilities.
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