Business Services Supervisor

Temple University's School of Dentistry is searching for a Business Services Supervisor!

As the second-oldest dental school in the U.S., the Maurice H. Kornberg School of Dentistry upholds a legacy of innovation in dental education, research efforts, community service and pioneering healthcare services. Founded in 1863, Kornberg remains a pillar in the dental community. We have more than 7,000 alumni currently redefining the field of oral health around the world. In 2023, the school proudly celebrated its 160th Anniversary.

Kornberg supports health and wellness through a range of diverse educational programs and comprehensive patient services. Our students become dedicated and ethical professionals who honor the traditional models of dental care while staying focused on discovering new ones.

We train the experts who lead the field.

Our renowned faculty and staff provide students with a wealth of opportunities and resources, including smart classrooms, digital dentistry labs, clinics and a preclinical lab that emphasizes collaboration. Students pursue postbaccalaureate, predoctoral, continuing education and advanced education in general dentistry programs.

Become a part of the Temple family and you will have access to the following:

Full medical, dental, vision coverage

Paid time off

11 Paid Holidays

Tuition remission - eligible employees and their dependents can obtain a degree TUITION FREE

A generous retirement plan and so much more!

SALARY RANGE: $65,000 to $75,000 annual

A variety of important factors are reviewed by HR when considering salary, including job duties, the applicant's education and experience, all relevant internal equity considerations, department budget, and funding source.

Position Summary

The Dental Business Services Supervisor is responsible for overseeing all functions in the Business Office and supervision of the Business Services staff. This role will lead a team of senior billing representatives and coordinators in our various clinics, registration area, pre-authorization team and cashiers. This role will also manage revenue cycle workflows, support and collaborate with leadership to optimize financial performance. In addition, the Business Services Supervisor will be expected to be able to handle all of the responsibilities as a Sr Billing Rep, which will include manual and electronic billing, insurance verification, payment posting and reconciliation, follow-up on denied claims or claim requiring additional information, accepting and posting payments, and cash reconciliation. Perform other duties as assigned.

Required Education And Experience

Bachelor's degree in healthcare administration, business, finance, or another related field and at least three years related experience. An equivalent combination of education and experience may be considered.

Required Skills And Abilities

• Must have a strong understanding of dental insurance including Medicaid, commercial and managed care.
• Knowledge of CDT coding and revenue cycle processes.
• Leadership and conflict management skills.
• Excellent written and verbal communication and interpersonal skills.
• Must be able to work with a diverse populations of students, faculty, staff, and other external contacts.
• Must have great attention to detail and sound judgments with the ability to multitask, prioritize work and make independent decisions for complex issues.
• Excellent customer services skills with the demonstrated ability to calmly handle various complaints, problems, and questions.
• Proficiency in computer skills; Banner, Microsoft Suite, Adobe etc.

Essential Duties

• Management of staff
• Maintain Insurance website updates
• Maintain billing templates and fee schedules
• Insurance Payer rules/updates
• Supervise and oversee training of Business Services Staff (Billers, Cashiers, Pre-Auth Coordinators, Front Desk staff, etc.)
• Conduct performance evaluations and coaching
• Monitor productivity and workflow efficiency
• Create staff schedules and manage coverage
• Address performance issues in collaboration with management team and HR
• Familiar with protocols of insurance reimbursement, revenue collection in clinical operations and manages staff to achieve financial goals.
• Represent dental with all contracted health/dental insurance companies and review, modify and initiate software and operational programs to ensure that revenues are collected from all payment sources.

Temple University is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information or veteran status.

Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.

Temple University's Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety. Go here to review: https://safety.temple.edu/reports-logs/annualsecurity-report

You may request a copy of the report by calling Temple University's Department of Public Safety at 215- 204-7900.