Chief Operating Officer (COO)

Key Responsibilities

Hospital Operations

• Oversee daily hospital operations including IPD, OPD, diagnostics, nursing, pharmacy, facilities, and support services.
• Ensure smooth coordination between clinical and non-clinical departments.
• Implement SOPs, quality standards, NABH guidelines, and operational best practices.

P&L & Financial Management

• Own Profit & Loss responsibility for the hospital/unit.
• Prepare and manage annual budgets, forecasts, and operational plans.
• Drive revenue growth, cost control, and margin improvement initiatives.
• Monitor billing efficiency, collections, AR, and vendor management.

Process Improvement & Quality

• Track and improve key operational KPIs (ALOS, occupancy, TATs, patient satisfaction, cost per bed, etc.).
• Lead process optimization, digitization, and efficiency improvement projects.
• Ensure patient safety, service quality, and continuous improvement.

People & Leadership

• Lead department heads and middle management teams.
• Support recruitment, onboarding, performance management, and retention of key staff.
• Build a high-performance, patient-centric culture across the hospital.

Compliance & Risk Management

• Ensure compliance with healthcare regulations, accreditation standards (NABH), and statutory norms.
• Identify and mitigate operational, financial, and medico-legal risks.

Stakeholder Management

• Act as a key interface with doctors, consultants, TPAs, insurance partners, vendors, and internal leadership.
• Support business development, corporate tie-ups, and referral relationships.

Desired Candidate Profile

• Education: MBA / MHA / PGDM (Hospital or Healthcare Management preferred)
• Experience: 15–18 years in healthcare operations, with at least 5–7 years in a senior leadership role (COO / Unit Head / Operations Head).
• Industry: Multispecialty / Tertiary Care Hospitals
• Key Skills:Hospital Operations Management
• P&L Ownership
• Strategic & Operational Planning
• Quality & Accreditation (NABH)
• Leadership & Stakeholder Management