Administrative Assistant - In-Home Services (IHS)

SummitWest Care | Grand Junction, CO

Full‑Time | On‑Site | Monday–Friday

$19.00–$24.00/hour (DOE)

SummitWest Care is a mission-driven non‑profit home health agency serving Mesa County. Our In-Home Services (IHS) program supports individuals who rely on Medicaid/Health First Colorado to remain safe and cared for at home. Behind every hour of care provided, there is a strong operational team, and we are looking to add a dependable Administrative Assistant to support that work.

This role supports caregiving operations with a focus on client intakes and ongoing case coordination. The work ensures care is authorized, compliant, and able to begin without unnecessary delays. While this is an office-based role, it also includes local field visits. You will have opportunities to meet clients, family members, and caregivers in person and build real working relationships that support quality care.

What You'll Do

• Intakes & Client Coordination
• Support new client intakes, documentation, outreach, and follow-up
• Complete renewals, reassessments, revisions, and required authorizations
• Communicate clearly with clients, families, and case managers throughout
• Caregiver & Scheduling Support
• Assist with day-to-day scheduling changes, call-offs, and coverage needs
• Help build initial schedules from care plans and authorizations
• Build professional rapport with caregivers and clients to maintain consistency of care
• Operations & Compliance
• Interpret, adapt, and apply IHS and Medicaid regulations across unique client situations
• Maintain timely, accurate documentation and records
• Support quality checks, audits, and operational reviews as needed
• General Office & Field Support
• Answer and triage incoming phone calls
• Respond to client, caregiver, and family questions and concerns
• Complete local field visits for signatures, documentation, and compliance needs (paid drive time and mileage)
• Adapt to shifting priorities while maintaining accuracy and follow-through in a collaborative team environment
  

What We're Looking For

• Strong organization skills for detailed, process-driven work
• Clear, professional communication with clients, caregivers, families, case managers, and your team
• Ability to problem solve across unique and changing situations as part of a collaborative team
• Valid driver's license, reliable transportation, and active auto insurance

• Experience in home health, IHSS, Medicaid, or Health First Colorado
• Administrative or healthcare office experience

• Generous PTO, 401(k) with employer match, and Employee Assistance Program
• Medical, Dental, Vision, and supplemental insurances
• Structured onboarding with round-robin training, shadowing, and consistent support
• Clear communication, ethical practices, and mutual respect between leadership and staff

You matter. We care.

Founded in 2002, SummitWest Care is a non-profit, community-based home health agency serving Mesa County. For more than 20 years, we've supported local clients and families through high-quality, ethical in-home care, and that care does not happen without strong administrative and operational support behind the scenes. We believe people deserve to remain safely at home with care and dignity, and that belief is carried forward by dedicated caregivers, administrators, clinicians, and local partners.

We also believe that those administrators deserve respect, clear expectations, and support from their leadership and peers. Home health operations involve responsibility, accountability, and difficult decision. The care we provide is essential to the daily lives of those who receive it, and the caregivers that provide it. Whe our operations team is supported, care runs better for everyone.

Equal Opportunity Employer

SummitWest Care provides equal employment opportunities to all employees and applicants and prohibits discrimination or harassment of any kind, in accordance with federal, state, and local laws.