STORE MANAGER

As Store Manager of Zara Home Zurich, you are responsible for the overall performance of the store. Acting as a true entrepreneur of your point of sale, you drive commercial activity, lead teams, and ensure visual excellence and a premium customer experience, in full compliance with Zara Home and Inditex standards.

Key Responsibilities

Commercial Leadership & Performance

• Drive sales growth and achieve commercial targets
• Analyze KPIs and implement action plans
• Optimize stock management and merchandise flow
• Ensure alignment between commercial performance and product presentation

Visual Merchandising

• Ensure the implementation and compliance with Zara Home VM standards
• Lead the installation of collections and seasonal changes
• Guarantee an inspiring, consistent, and sales-driven product presentation
• Train and develop teams on VM fundamentals
• Work closely with Visual Merchandiser teams and the Area Manager to adapt guidelines to the local market

Management & Leadership

• Lead, motivate, and develop a high-performing team
• Recruit, train, and support talent development
• Organize schedules while optimizing productivity
• Create a positive, inclusive, and results-oriented work environment

Customer Experience

• Deliver a premium customer experience aligned with the Zara Home universe
• Be present on the shop floor and lead by example
• Handle customer complaints professionally with a solution-oriented approach
• Drive customer loyalty and satisfaction

Operational Management

• Ensure compliance with internal procedures, safety standards, and local regulations
• Guarantee the overall store standards (organization, cleanliness, and presentation)
• Oversee inventories and loss prevention
• Work closely with the Area Manager and support teams

Profile Required

• Proven experience as a Store Manager in retail
• Strong product sensitivity and aesthetic awareness (home & décor environment)
• Natural leadership skills with the ability to engage and unite teams
• Excellent analytical skills with a strong business mindset
• High level of autonomy, reactivity, and ability to manage priorities
• Very good command of German and English
• Flexible availability (weekends and peak activity periods)