Senior Business Development Manager

Our client is looking for a Senior Business Development Manager who will close new sales deals across their assigned region. Where directed by management, this may be targeted at a particular market or industry.

• Sales wins: the role exists to secure new customers and business to a set annual target. The jobholder’s principle aim is to close sales deals after appropriate approvals and following internal processes.
• Effective planning: the successful jobholder will create and execute an effective sales planning to develop leads, demonstrate an understanding of customer needs/requirements, and progress them through to deals.
• Communication & handover: setting expectations so we deliver a quality service will be key, including keeping the customer, internal colleagues and systems up to date with developments, next steps and responsibilities.

Key Responsibilities

Account planning

• Achieve revenue & margin targets from new customers on a monthly, quarterly and annual basis.
• Create and maintain documented account development plans.
• Work with marketing or other internal departments to proactively identify and target customers.
• Build sales approaches for specific customer accounts.
• Develop and maintain an adequate pipeline of opportunities.
• Provide accurate forecasting of opportunities by effectively progressing sales opportunities.
• Keep internal systems and contacts up to date with progress

Customer relationships & satisfaction

• Regularly meet and build effective relationships with existing and potential customers.
• Drive the promotion and sale of additional services to or through the customer.
• Maintain a detailed knowledge of customer objectives and key personnel.
• Set customer expectations during sales, delivery and throughout the contract.
• Coordinate internal teams to deliver to customer expectations.
• Escalate on behalf of the customer as required.

Bid/tender management

• Work closely with presales, delivery, support and any bid-related teams to effectively create, sell and deliver new business wins.
• Motivate and coordinate any virtual bid team to deliver a quality bid/tender ahead of deadlines.
• Qualify prospective customer accounts fully in order to ensure all likely customer questions/interests are addressed constructively during the sales process.
• Take overall responsibility for delivering any assigned opportunities, whether directly managed or through a bid team.

Product and sales expert

• Maintain a broad understanding of key products and technology relevant to our services.
• Maintain a good understanding of industry developments.
• Illustrate business advantage of our products and services to customers and other sales colleagues.
• Contribute thought and expertise to brand/marketing activities as required.
• Mentor and advise other sales colleagues in order to assist their development/closing of opportunities.

Candidate Profile

• Bachelor's degree.
• Good experience of closing major accounts, at least 2 years.
• Demonstratable experience of meeting or exceeding sales targets.
• SaaS/CCaaS Experience - Desirable.
• Proven ability to complete high priority sales deals, from point of contact to completion.
• Good communication, including presentation skills and being able to adapt style to suit the audience.
• Fluency in German and English language.

Please ensure you are able to provide proof of Right to Work in Germany.