Program & Project Management Lead (m/f/d)

Everyone's story matters. Come shape your story with us at Riverty.

But where does that take you?

To one of our 30 hybrid workspaces – designed for exchanging ideas, learning from others, and shaping the way we work. An international community of over 4,000 people, representing almost 80 nationalities across 11 countries. United by one mission: Combining empathy, advanced technology and data-driven insights to keep people and businesses in flow. With payments made for them. So that they don't have to worry about it.

And there's more: We are part of the family-owned Bertelsmann group. Established. Corporate. In a fast-paced industry. We enable flexible payments in various industries, simplifying the financial management of known brands and helping people repay debt to build financial confidence. In short: shaping FinTech.

At Riverty, you’re not just stepping into a role – you will lead the AI and Efficiency transformation within Customer Service, driving measurable business impact through strategic governance, structured program execution, and collaboration across all Business Units. You will shape how Riverty’s operational excellence evolves, ensuring alignment, transparency, and results.

We are looking for a

Program & Project Management Lead Global Operations Excellence (m/f/d)

(permanent, full-time) Join our team at one of our locations in Berlin or Verl– flexible working conditions available

Your Role and Impact:

• Lead and develop the Operations Project & Program Management team, ensuring role clarity, professional growth, and high-quality delivery across all initiatives
• Drive and oversee our AI‑powered transformation in Operations with a clear focus on realizing efficiency targets
• Own budget and resource planning, prioritization, and reporting – including AI business case development and monitoring of progress tracking and KPI achievement
• Hold accountability for overall AI & Efficiency program performance, ensuring alignment across Business Units, and empowering Program Managers to deliver measurable results.
• Lead Project Managers in structuring, prioritizing, and steering large-scale AI projects in Customer Service and across cross-functional teams.
• Ensure effective information flow and stakeholder alignment by consolidating updates, preparing decision-ready insights, and representing Operation´s perspective in key steering committees (e.g. Voicebot, Agentic AI).
• Shape Riverty’s future Customer Service as part of the Senior Ops Leadership Team

What You Bring:

• Master’s degree in Business Administration, Economics, Industrial Engineering, or related field
• 7+ years of experience in project and program management in Financial Services, Fintech, or Operations
• A strong senior leadership profile with the ability to inspire, develop, and effectively steer teams of AI Program and Project Managers
• Proven expertise in automation, AI‑driven initiatives, and efficiency‑focused transformation programs
• Proven track record of implementing and scaling AI in operations with verifiable cost savings and sustained productivity gains
• Strategic clarity, high ownership, and the gravitas to bring structure, focus, and confidence to complex challenges
• Sustained authority in governance, stakeholder management, and budget/resource steering
• Ability to navigate complex organizational setups and align diverse stakeholders
• High ownership and accountability for business impact and proven expertise in automation, AI-driven and operational efficiency projects
• Fluent in English and German (C1 level) - other European languages are a plus

Equal Opportunity Employer Statement

We want to be a fair and inclusive employer. We value the diverse perspectives that a diverse workforce brings to the table. Therefore, we are actively looking for people who enrich our company through their identity, background and personal experiences, with or without a disability.

Benefits:

• At Riverty, you can be who you are. We are committed to creating an inclusive environment and a culture of appreciation, enriched by our employee networks.
• Prioritize your health with supported sports and leisure activities.
• Take advantage of our numerous training and development opportunities! Enhance your skills with training offered by the Bertelsmann University, language courses, or leadership training.
• Benefit from our discounts on Bertelsmann products and financial incentives.
• With our diverse work models, you can tailor your work to your preferences. Take advantage of mobile office, flexible working hours, and part-time models.