Program Coordinator

We're hiring: IT Program Delivery Coordinator — Seattle, WA (occasional onsite) | Long-term contract

Are you experienced coordinating IT operations and releases for enterprise applications? Join a 17‑member Student Systems & Support team that manages a mix of vendor and in‑house student systems. This operational (non‑management) role partners with the IT Manager to organize schedules, communications, releases, and process improvements across a busy application portfolio.

Key responsibilities:

• Oversee recurring operational tasks: incidents, requests, releases, hotfixes, upgrades, and seasonal processes.
• Run daily standups, schedule and coordinate meetings, and allocate resources across operations and projects.
• Manage the operations calendar (bi‑weekly releases, tri‑annual upgrades, end‑of‑year activities).
• Coordinate environment prep, UAT/regression testing, bug fixes, security reviews, and implementations.
• Represent the team in change‑management meetings and build communication plans for system changes.
• Translate technical updates into plain language for execs and business owners.
• Help refine SOPs, recommend SLAs, and improve ServiceNow workflows and Tier‑1 support processes.
• Maintain templates, SLAs, requirements docs, and ServiceNow dashboards.

Must‑haves:

• 5+ years coordinating IT operations, projects, or service delivery for enterprise systems.
• Hands‑on experience with ServiceNow or similar ITSM/work management platforms.
• Familiarity with Agile/Scrum/Kanban applied to operational or project work.
• Proven experience coordinating releases/UAT across multiple stakeholders.
• Strong written/verbal communication and documentation skills.
• Bachelor’s degree or equivalent experience.

Nice to have:

• Experience with Student Information Systems (PowerSchool preferred) or K–12/ public sector tech.
• ServiceNow SPM/CWM configuration experience.
• PMP/CSM/PMI‑ACP/ITIL or Lean/Six Sigma certifications.
• Background in systems administration, cloud apps, migrations, integrations, and IT security/compliance.