National Account Manager

🏡 About us

Housr is a hyper-growth Tech startup on a mission to revolutionise student rental.

We just recently raised a $10M Series A and we are putting this investment to work to fuel our growth in the UK & US.

As our UK National Account Manager, you’ll be the heartbeat of our partner agent relationships across the UK. You’ll combine commercial awareness with hands-on relationship building, problem-solving instinct, and a customer-first mindset.

Key Responsibilities

• Partner Relationship Management Act as the go-to contact for partner agents across the UK. Build strong, trusted relationships that feel like partnerships, not transactions.
• Contract Management Oversee the full lifecycle of partner contracts, from onboarding and training through to renewals and performance reviews.
• Team & Process Building Help design and implement scalable account management processes and tools as the business grows.

• Client Entertainment & Engagement Organise and host events, dinners, and other social experiences with partner agents to maintain a strong, human connection.
• Customer-Centric Problem Solving When issues arise, you own them. With a calm head and proactive mindset, you’ll do whatever it takes to resolve challenges quickly, always keeping the partner experience front and centre.
• Account Growth Work closely with partners to help them expand their portfolios with Housr, identifying opportunities for deeper collaboration.
• Training & Support Ensure partners are confident with Housr’s systems and processes by delivering onboarding, training, and ongoing guidance.
• Internal Accountability Advocate for the partner internally, ensuring the wider Housr team delivers on our promises and exceeds expectations.

What we're looking for:

• Proven commercial experience in B2B Customer Success / Account Management
• Experience working in or with fast-growth, customer-facing businesses
• Experience with contracts, service delivery, or partner success is desirable
• Property, FinTech, or PropTech industry exposure is a bonus

Travel:

Regular UK travel required, you must have a full UK driving licence and access to a car

💸 What we offer

• Compensation - Genuinely Market Competitive basic salary, plus uncapped commission!
• Holiday - 25 days off, plus bank holidays each year
• Monthly Team Lunches - At the end of each month, we all grab lunch together as a team, and also have the afternoon off to focus on ourselves
• Company socials - A chance to let our hair down as a team. Past socials have ranged from paintball to ping pong tournaments - we’re quite competitive!
• Brand New Central Office Space
• Hybrid Work Policy - We’re big advocates of in-person collaboration. We’re in the office four days a week, with Thursday as a team-wide work from home day.

📝 Interview Process

• First Stage - Exploratory screening call (30 mins)
• Second Stage - Video call (30 mins)
• Third Stage - We’ll set you a take home task, requiring no more than 2hrs of your time. We’ll make it fun, we promise. We’d then like you to present your task to us F2F:
• • Part 1 - A chance for you to walk through your take-home task and for us to ask questions (30 mins)
  • Part 2 - Wider ranging questions about your experiences and motivations for working at Housr, approaches to certain scenarios, working style and what you’ll bring to this role (30 mins)

• Offer - If we think it’s a good fit, we’ll make you an offer! 🎉