Guest Service Agent

Welcome to Madison Beach Hotel—where every guest arrival feels like the start of something special. We’re looking for a Front Desk Agent who can turn check-ins into warm welcomes, questions into solutions, and stays into unforgettable experiences.

This role is more than keys and reservations—it’s about setting the tone. You’re the first smile guests see, the calm in the middle of a busy afternoon, and the person who makes everything feel effortless (even when it’s not).

✨ What You’ll Do:

• Greet guests with genuine warmth and a polished, professional presence
• Manage check-ins and check-outs with efficiency and attention to detail
• Anticipate guest needs before they even ask (yes, mind-reading helps 😉)
• Handle calls, reservations, and special requests with confidence and care
• Be the go-to expert for everything from dining recommendations to local hidden gems

🌟 What You Bring:

• A natural ability to connect with people and make them feel welcome
• Strong communication and problem-solving skills
• Grace under pressure—busy moments are your time to shine
• Attention to detail and a commitment to getting it right
• Flexibility for evenings, weekends, and holiday shifts

🏖️ Why This Role Is Special:

• Work in a stunning beachfront setting where every shift includes ocean views
• Be part of a team that values hospitality, professionalism, and personality
• Create meaningful guest experiences that go beyond the expected
• Grow your career in a supportive, high-quality resort environment

If you love people, thrive in a fast-paced setting, and believe the smallest details make the biggest difference, we’d love to welcome you to the front desk.

Compensation: $18.00 - $20.00 per hour, based on experience

Distinctive Hospitality Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.