Credit and collections specialist

Essential Responsibilities and Accountabilities:

• Performs B2B daily collection activity for assigned account portfolio.
• Provide necessary documentation to customers as requested to attain payment.
• Builds and maintains relationships with a variety of customers in a dynamic industry.
• Negotiates and secures payment arrangements with customers.
• Determines appropriate plans of action for delinquent accounts and resolve day-to-day account issues
• Evaluates customer’s credit and financial statements to determine the degree of risk involved in extending credit
• Reconciles customer accounts on a regular basis.
• Attain payment remittance for cash application team.
• Escalates all collection, billing, and reconciliation issues to Account Receivable Manager and Sales Team according to escalation process.
• Provide complete historical collection efforts for each assigned account on a regular basis.
• Manages credit hold and release orders in accordance with company guidelines
• Perform skip trace on delinquent customers.
• Create manual invoices as needed.
• Assists accounts receivable manager with audits and compliance concerns
• Supports and/or leads continuous improvement initiatives.
• Maintains and reports on relative key performance indicators.
• Maintains 5S standards for the group and ensure audits are completed on time and corrective actions implemented.
• Maintains positive employee relations; ensure the open-door policy is observed and a collaborate approach is adopted.
• Conducts all work duties as per the Occupational Health & Safety Act & Regulations, the health, safety & environmental policies, and Quality policies as established by Multy Home.
• Performs any other reasonable assignments given by the Department Management or their designates.
• Works with his/her respective group to ensure overall company training needs are achieved.

Education and/or Experience:

• Post-Secondary education in finance, accounting or equivalent field required
• Minimum 3 years of experience with collections, invoicing, and/or accounts receivable
• Intermediate proficiency in Microsoft Office Suite applications
• Sound knowledge of GAAP and basic accounting principles
• Strong attention to detail with a dedication to accuracy
• Ability to analyze large sets of data
• High degree of familiarity with accounts receivable functions
• Credit and Collection Certification is an asset
• Excellent customer service skills