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Ninja 馃シ馃徑 賳賷賳噩丕 Linkedin 路 Posted 2mo ago

IT Service Desk Specialist

Riyadh, Riyadh, Saudi Arabia

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Indexed description

We are looking for an IT Service Desk Specialist to provide first-line IT support, resolve technical issues, and manage service requests to ensure smooth and uninterrupted business operations.

Key Responsibilities:

  • Handle IT incidents through ticketing systems and provide first-line support
  • Troubleshoot hardware, software, and network issues (desktops, laptops, printers)
  • Resolve issues within SLA and escalate complex cases when needed
  • Manage user accounts (creation, access, password resets)
  • Support onboarding and offboarding processes
  • Install, configure, and maintain devices and IT assets
  • Maintain documentation, reports, and IT records
  • Provide user support, guidance, and basic IT training
  • Promote cybersecurity awareness and best practices
  • Identify recurring issues and suggest improvements

Requirements

  • 2-4 years of experience in IT support / service desk
  • Bachelor's degree in IT, Computer Science, or related field
  • Strong troubleshooting skills (hardware, software, network basics)
  • Experience with ticketing systems (e.g., Jira, ServiceNow, Freshservice)
  • Familiarity with Microsoft 365 and Google Workspace
  • Good communication skills and customer-oriented mindset
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