Administrative Support Specialist

Location: Downtown Indianapolis, IN

Pay: $18–$21/hour (based on experience)

Job Type: Full-time

Planes is seeking a detail-oriented Administrative Support Specialist to join our team in Indianapolis. This role plays a key part in supporting daily customer service and operational activities, ensuring a smooth and positive experience for our clients throughout the relocation process.

Key Responsibilities

• Support relocation counselors with daily move-related tasks, including customer and agent communication
• Enter and maintain accurate data in internal systems (including Movers Suite and Unigroup platforms)
• Answer incoming calls, route inquiries appropriately, and provide excellent phone support
• Greet and assist visitors, ensuring a welcoming and professional environment
• Manage office administrative tasks such as mail distribution, filing, and supply ordering
• Coordinate and support vendor scheduling for facility and equipment needs
• Monitor voicemail, promptly return calls and emails, and maintain clear communication
• Assist with copier/printer maintenance, office supplies, and breakroom/vending needs
• Collaborate with team members and leadership to support branch goals and initiatives
• Maintain a positive, team-oriented approach and uphold company standards and policies

• High school diploma or GED required
• Previous administrative or office support experience preferred
• Customer service experience strongly preferred
• Strong organizational skills with the ability to multitask
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Ability to work independently and as part of a team

• Competitive hourly pay: $18–$21/hour, based on experience
• Full-time stable schedule
• Health, dental and vision insurance; HSA option with company match
• 401(k) with company match
• Paid time off, sick time and holidays
• Supportive, team-driven work environment with growth opportunities

You’ll be part of a collaborative team that values trust, accountability, and excellent customer experiences. This is a great opportunity for someone who enjoys organization, customer interaction, and contributing to a fast-moving, service-driven environment.

Apply today to join our team and make an impact!