CRM Administrator/HubSpot

Location: Remote (depending on location) or Hybrid (East Windsor, NJ or Malvern, PA - 3 days in-office/2 days work-from-home)

Monday through Friday - 9:00 am to 5:00 pm

Comprehensive benefits package (Medical, Dental, Vision, 401k w/discretionary match)

Bonus: End-of-year discretionary bonus eligible

HMP Global is a leading healthcare event and education company with a dominant position in several therapeutic areas, including Oncology, Psychiatry and Behavioral Health, Cardiovascular, Wound Care, and Public Safety. With a mission to improve patient care, we deliver information and education to healthcare professionals through 400+ global, regional, and local events and reach over 4 million users monthly through digital networks and social channels.

We seek a skilled and motivated HubSpot CRM Administrator to join our growing team. The ideal candidate will be responsible for configuring, managing, and optimizing our HubSpot CRM platform to support our sales, marketing, and customer experience teams. This role requires a deep understanding of HubSpot functionalities, excellent problem-solving skills, strong business acumen, and the ability to work collaboratively with various departments.

QUALIFICATIONS

• A minimum of 2 years of professional experience in CRM administration, preferably within HubSpot
• Skilled in using HubSpot for Marketing, Sales, and Service.
• Exhibit strong project management skills.
• Comprehensive understanding of the customer lifecycle and strategies for revenue optimization
• Demonstrate strong analytical abilities with expertise in data management, reporting, and creating dashboards.
• Strong and experienced leadership that supports growth and success

RESPONSIBILITIES

• Optimize and enhance HubSpot's processes, systems, and data management to support Marketing, Sales, and Customer Experience teams.
• Ensure alignment between departments by managing HubSpot as a central component of the technology stack.
• Facilitate informed decision-making by ensuring the availability of accurate data and optimizing workflows within HubSpot to promote growth.
• Oversee the management and integration of HubSpot CRM to track prospects, automate tasks, and manage customer interactions.
• Develop and maintain HubSpot dashboards to provide real-time insights into pipeline health, sales forecasting, and revenue growth.
• Ensure seamless integration and functionality of HubSpot, maintaining data integrity and cleanliness.
• Identify and remove inefficiencies or bottlenecks in HubSpot workflows to enable teams to operate effectively.
• Document HubSpot processes end-to-end and provides ongoing recommendations for improvements.
• Collaborate with internal teams to ensure efficient use of HubSpot and data integration across platforms.
• Serve as a liaison between Sales, Marketing, and Customer Experience teams to ensure collaboration and goal alignment, utilizing HubSpot as a process and strategy alignment tool.
• Ensure smooth handoffs between departments, providing operational support for HubSpot where needed
• Assist in creating and maintaining enablement materials within HubSpot, including playbooks, onboarding processes, knowledge base articles, and videos for training.
• Provide ongoing support and training to Marketing, Sales, and Customer Experience, ensuring their proficiency in using the CRM system.

Please follow HMP Global on LinkedIn for news and updates