Application support

Mandatory Skills:

• Azure on-premises experience- VD is moving from On Prem to Azure cloud so experience needed on Windows application knowledge, and some Azure components like login and permissions, network, storag.
• Application testing
• Troubleshooting experience
• Support experience- Good to have, not Must
• Good communication skills- Must Have

Technical Background:

• Validate end-user functionality on NDS.Next desktops (e.g., M365 suite, firmwide common applications such as digital assistant tools, business applications from an internal app store, web applications, and line-of-business tools)
• Perform application testing, defect reproduction, and regression testing before and after migration
• Troubleshoot and resolve issues across Windows, applications, and desktop environment configurations. Issues will be routed by the helpdesk team
• Write clear user updates and technical notes; manage expectations and drive closure
• Provide structured reporting on assigned workload (status, risks, and blockers)

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