Founding Solutions Engineer - US

Job Description

Solution Engineer

Miami, FL

• Remote

Aсclaim.ai

About The Role

We are seeking a highly technical, customer-focused Solution Engineer to bridge the gap between our product, sales, and client success teams. As one of our first Solution Engineering hires in the US, this person will play a critical role in building the foundation of our go-to-market and customer engagement strategy. The ideal candidate is equally comfortable discussing architecture with engineers and business value with executives.

Key Responsibilities

Pre-Sales & Discovery

• Partner with Account Executives to identify customer needs and technical requirements.
• Lead technical discovery sessions and solution scoping workshops.
• Translate business objectives into scalable AI and automation architectures.
• Develop solution proposals, technical documentation, and implementation roadmaps.

Solution Design & Demonstration

• Design customized solution architectures using the Aсclaim.ai platform.
• Deliver tailored product demos, proofs of concept (POCs), and pilot programs.
• Build integrations with customer systems (CRM, ERP, APIs, databases, etc.).
• Collaborate with Product and Engineering teams to communicate customer feedback and feature gaps.

Implementation & Post-Sales Support

• Support onboarding and deployment of enterprise clients.
• Ensure technical success during initial rollout and scaling.
• Troubleshoot integration and performance issues.
• Document best practices and reusable solution templates.

Requirements

• 5+ years of experience in Solution Engineering, Sales Engineering, or Technical Consulting.
• Strong understanding of APIs, system integrations, cloud environments, and data architecture.
• Strong experience working with and understanding of AI/ML, automation platforms, or SaaS products.
• Ability to communicate complex technical concepts to non-technical stakeholders.
• Strong problem-solving and analytical skills.

Preferred Qualifications

• Experience in AI implementation, automation workflows, or enterprise SaaS.
• Familiarity with cloud platforms (AWS, Azure, GCP).
• Background in process optimization or digital transformation initiatives.
• Startup experience or experience in fast-paced environments.

Benefits & Culture

• Experienced Team: Members have created award-winning devices and AI-driven products for BigTech corporations.
• Cutting-edge Technologies: Work with Computer Vision, Speech Technologies, NLU, Generative AI, LLMs, and Diffusion models.
• Career Progression: Rapid advancement facilitated by senior professionals from industry-leading companies.
• Health Stipend: Monthly allowance to help cover individual health plans.
• Startup Culture: Unique mix of security from big clients with true startup agility.