Director, Account Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Director, Account Management

Overview

The Prepaid account management team is made up of account managers and solution sales experts who are focused on educating, promoting and leading the sell in of the Mastercard Prepaid product suite and Mastercard assets across different prepaid verticals including Consumer, Commercial and Public Sector programs within the U.S. Region. Our goal is to extract the greatest value from our customer relationships. The team works closely with the Global Products and Solutions organization and other internal business partners to develop opportunities to increase Mastercard’s share of business.

Job Purpose

• The key focus of this role is to develop and execute aggressive account sales plans to meet the growth objectives of the Mastercard Prepaid strategy.
• This role is a customer-facing position which requires exceptional strategic selling, relationship management and business development skills. The ability to quantify and effectively prioritize opportunities, develop concepts and deliver solutions is critical.
• Achieve Prepaid strategic objectives for an assigned customer set. Grow and retain brand share, optimize existing programs and expand product offering uptake to drive revenue and value creation for Mastercard and our Prepaid customers.

The Role

• Manage and grow assigned customer accounts, driving strong relationships and long-term value
• Deliver against sales targets for Mastercard products and services, including net revenue goals from both existing and new business
• Partner with the U.S. Prepaid product team to support the development and execution of the Prepaid strategy and go-to-market plan, ensuring alignment with account objectives
• Develop and maintain a robust sales pipeline, leveraging internal resources and market insights to drive growth
• Utilize data analytics and competitive insights to assess customer performance and identify incremental revenue opportunities
• Design and deliver tailored solutions that address customer needs while driving revenue, profitability, and value for both Mastercard and the customer
• Collaborate with customers to establish and execute annual business plans and quarterly reviews, tracking progress against shared objectives
• Lead contract negotiations and execution in partnership with Finance and Legal to ensure timely and compliant agreements
• Engage key decision-makers in strategic discussions around new and emerging issuing opportunities, positioning Mastercard solutions and industry insights to drive new revenue streams
• Act as the voice of the customer by sharing market feedback and opportunities with internal partners to enhance existing solutions and inform new product development
• Partner closely with internal stakeholders, including Product, Services, Finance, Legal, Franchise, Public Sector, Operations, and Technical Account Managers, to ensure seamless execution and holistic account support

All About You

• Demonstrated sales and account management experience, with a proven track record of driving revenue growth; strong knowledge of the payments industry preferred
• Demonstrated experience managing client relationships, with strong negotiation, influencing, and problem-solving skills
• Strong business judgment and strategic thinking, with the ability to integrate insights across functions such as product, marketing, operations, and finance
• Excellent communication and presentation skills, with the ability to articulate complex solutions and value propositions to clients and stakeholders
• Self-starter with strong organizational and time management skills, capable of managing multiple priorities in a fast-paced, dynamic environment
• Proven ability to operate effectively in complex and evolving environments, with adaptability, creativity, and resilience
• Strong understanding of card and payments industry trends, with the ability to position Mastercard solutions effectively and differentiate in the market
• Proficiency in Microsoft PowerPoint and Excel
• Technologically savvy, with the ability to quickly learn and leverage new tools and platforms
• Willingness to travel up to 30%
• Purchase

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges

Purchase, New York: $182,000 - $291,000 USD