Director of Customer Success

Client Success Director

Location: Franklin, TN

Duration: Direct Hire

Industry: Healthcare/ Medical Device

Compensation: $100k-$150k

Required Skills & Experience

• 6+ years of experience with a Bachelor’s degree; 4+ years with a Master’s degree – specific to medical device implementation, digital health, clinical account management, or health system operations
• Bachelor’s degree
• Clinical credibility (background in nursing, clinical coordination, hospital operations, etc.)
• Hands-on experience implementing solutions inside hospital systems and ability to train clinical professionals
• Comfortable using HubSpot or a similar CRM, Microsoft Office, and learning new clinical technology platforms quickly
• Strong documentation and organization skills
• Ability to travel up to 50% nationwide

Nice to Have Skills & Experience

• Experience transitioning from healthcare into industry (device or digital health)
• Hospital system experience
• Cardiology or ambulatory monitoring exposure
• Startup or high-growth environment experience
• Master’s degree

Job Description

Insight Global is seeking a Clinical Success Director for a fast growing healthcare technology company where speed, ownership, and execution matter. This role sits at the intersection of clinical operations and commercial success and was created to close a critical gap between sales and implementation by turning interested health system accounts into live, ramping, and durable clinical programs. The Clinical Success Director partners closely with Sales once a hospital expresses interest and owns health system readiness, clinical validation, and operational execution, navigating complex internal approvals and driving accounts into real world use. This individual manages multiple large health system implementations simultaneously, leveraging existing training materials and HubSpot CRM workflows to document progress, stage gate accounts, and maintain rigor across every engagement. They build and align clinical, operational, billing, and IT workflows, lead go live execution, and run disciplined 30-60-90-day post implementation reviews focused on adoption and momentum. The role requires strong clinical credibility and executive presence, the ability to present confidently to hospital administration, and a commercial mindset that protects champion relationships and surfaces expansion opportunities without carrying a quota. After approximately 6-8 months, once accounts are healthy and ramping, this role completes a clean handoff to Account Management, having laid a strong operational and clinical foundation through tight project management, strong organization, and an ownership mindset well suited for a high urgency startup environment.