Manager Client Success

The Manager Client Success is responsible for ensuring clients realize measurable value from the organization’s healthcare solutions and services. Owns the post-sale client relationship and is accountable for client satisfaction, retention, growth, and operational execution across employer groups. Serves as the primary strategic advisor to clients, translating business goals into operational execution while coordinating internal teams across operations, analytics, clinical programs, and implementation. Combines relationship leadership, operational management, and value realization to ensure clients achieve outcomes aligned with healthcare cost management, population health improvement, and service excellence.

Education

Bachelor’s degree required. Master’s degree preferred (MBA, MHA, MPH).

Experience

Required Experience: 7–12 years of experience in healthcare, health plans, digital health, employer health services, or healthcare consulting. 3–5 years managing enterprise or mid-market B2B clients. Experience translating healthcare analytics into actionable insights. Demonstrated success managing complex stakeholder relationships.

Preferred Experience: Experience with employer health programs, health plans, value-based care models, population health management and healthcare analytics. Experience working with employer groups, brokers, or health systems.

Other Qualifications

Strategic Thinking: Ability to connect client goals with healthcare delivery, cost management, and population health strategies.

Relationship Leadership: Strong executive presence and ability to build trust with senior client stakeholders.

Operational Excellence: Ability to manage cross-functional execution in complex healthcare environments.

Analytical Communication: Ability to translate healthcare data into clear business insights.

Problem Solving: Proactively identifying risks and developing solutions to improve client outcomes.