Customer Retention Specialist

We are seeking a motivated and empathetic Customer Retention Specialist to proactively engage with at-risk customers and implement strategies to reduce churn in a fully remote role. Requirements - 2+ years of experience in customer retention, customer success, or account management - Strong interpersonal skills and ability to handle difficult conversations diplomatically - Excellent verbal and written communication skills - Experience with CRM platforms and customer data tools - Analytical mindset with the ability to identify trends in customer behaviour - Self-motivated and results-focused in a remote environment - Empathetic, patient, and solution-oriented approach - Relevant degree or diploma in Business, Marketing, or Communications preferred Benefits - 100% Remote