Vice President, Customer Success

The Vice President of Customer Success will lead the transformation of the Customer Success organization into a segmented, operationally rigorous, and AI-enabled function that drives customer adoption, supports renewals, improves retention, and delivers a consistent and scalable customer experience across the portfolio. Requirements - 10+ years of progressive leadership experience in Customer Success, Account Management, or post-sale SaaS operations - Executive leadership experience within a SaaS or technology organization with complex customer segmentation and retention models - Proven experience redesigning or scaling Customer Success operating models across high-touch and tech-touch segments