Sales Operations Manager

TimelyCare is a clinically accountable virtual care provider built specifically for education. Trusted by nearly 500 campuses across the U.S., TimelyCare combines URAC-accredited clinical standards with a measurement-based approach and a partnership-first model to help institutions champion well-being with clarity, accountability, and real-world impact. Through a seamless, easy-to-access platform, TimelyCare offers a comprehensive range of services, including a crisis line, mental health counseling, on-demand emotional support, medical care, psychiatric care, health coaching, success coaching, basic needs assistance, faculty and staff guidance, peer support, and self-guided wellness tools. TimelyCare drives clinically validated improvements in depression and anxiety, supporting healthier learning environments.

The Role

TimelyCare is seeking a Sales Operations Manager to serve as a strategic partner to our GTM organization. This role will be responsible for driving data-informed decision-making across Sales, Customer Success, and broader revenue teams.

This is a high-impact role requiring a rare blend of technical execution, analytical rigor, and strategic autonomy. You will translate complex data into actionable insights, influence revenue outcomes, and help build the infrastructure needed to scale.

Location

This is a remote position. Reviewing candidates across the country.

What You’ll Do

• Pipeline & Funnel Analytics
• Own and analyze full-funnel performance (Lead ? SQL ? Opportunity ? Closed Won)
• Monitor conversion rates, pipeline velocity, time-in-stage, and rep performance
• Identify pipeline gaps, coverage issues, and key performance drivers
• Forecasting & GTM Planning
• Build and maintain forecasting models across pipeline, bookings, and renewals
• Support quarterly and annual planning processes
• Deliver accurate, insight-driven forecasts with clear variance analysis
• Proactively identify risks and opportunities within the forecast
• Reporting & Insights
• Develop and maintain executive-facing dashboards and reporting
• Deliver clear, concise insights for forecast calls, QBRs, and leadership reviews
• Translate data into actionable recommendations for Sales leadership
• Data & Process Ownership
• Partner with Business Systems team to ensure Salesforce data integrity and hygiene
• Define and standardize GTM KPIs
• Improve funnel definitions, stage criteria, and data capture processes

• Cross-Functional Collaboration
• Partner with Sales, Marketing, Customer Success, and Data/BI teams
• Influence strategic decisions through data and analysis
• Align reporting and metrics across the GTM organization
  

• Experience
• 5+ years in Sales Ops, RevOps, or GTM Analytics with a proven track record of supporting B2B SaaS Sales leadership as a strategic business partner
• Demonstrates the “builder” autonomy needed to thrive in less-defined environments.
• Strategic & Analytical Mindset
• Ability to pull, analyze, and translate data into actionable insights, clear recommendations, and measurable business impact
• Systems & Tools
• Advanced Salesforce (reporting, dashboards, forecasting, data hygiene)
• Strong Excel/Sheets (modeling, scenarios)
• Experience with BI tools (Looker, Tableau, Power BI) preferred
• Pipeline & Funnel Expertise
• Deep understanding of full-funnel metrics (Lead ? Closed Won), including conversion rates, pipeline velocity, time-in-stage, and rep performance drivers
• Forecasting & Planning:
• Owns forecasting models and supports GTM planning (pipeline, bookings, renewals)
• Delivers accurate forecasts with strong variance analysis
• Proactively identifies risks and opportunities in the forecast
• Quota/territory planning experience a plus
• Business Acumen
• Strong understanding of sales motions and revenue drivers
• Proactively surfaces pipeline risks and performance opportunities
• Reporting & Communication
• Builds executive-facing dashboards and delivers clear, concise insights
• Comfortable presenting in forecast calls, QBRs, and leadership reviews
• Data & Process Ownership
• Ensures CRM integrity, defines GTM KPIs, and improves funnel definitions, stage criteria, and data capture processes
  

• Strategically Autonomous - You proactively identify problems, uncover root causes, and deliver solutions before they surface to leadership
• Analytical & Detail-Oriented - You operate as a trusted source of truth for revenue performance, with a sharp eye for data accuracy and insights
• Translator - You translate Sales leadership’s high-level business goals into technical workflows, data models, and actionable, executive-ready insights.
• Builder - You thrive in fast-paced, less-defined environments and have a proven track record of building and refining GTM processes.
• Trusted Operator - You bring consistency, rigor, and credibility to forecasting, pipeline, and performance reporting

• Paid Company Holidays + No work on your birthday!
• Flexible PTO + Volunteer Time Off (VTO) as an organization to give back to the community
• Variable bonus eligibility on a quarterly basis
• Company-sponsored Health Insurance (Medical, Dental, Vision) + Pet Insurance
• Company-paid group Life Insurance + Company-paid Short Term Disability
• Concierge benefit support services
• 401(k) with employer match
• Free access to TimelyCare virtual medical and mental health support
• Mission-Driven Purpose with a Supportive Team Culture

• Paid Company Holidays + No work on your birthday!
• Flexible PTO + Volunteer Time Off (VTO) as an organization to give back to the community
• Variable bonus eligibility on a quarterly basis
• Company-sponsored Health Insurance (Medical, Dental, Vision) + Pet Insurance
• Company-paid group Life Insurance + Company-paid Short Term Disability
• Concierge benefit support services
• 401(k) with employer match
• Free access to TimelyCare virtual medical and mental health support
• Mission-Driven Purpose with a Supportive Team Culture

TimelyCare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.