UCaaS Engineer - Technical Product Manager

Dstny is a dynamic and innovative company specializing in managed services, with a strong focus on UCaaS (Unified Communications as a Service). Our UCaaS portfolio includes a comprehensive cloud IPBX, an advanced CRM connector, seamless Microsoft Teams integration, and a unique mobile and fixed phone convergence solution.

Our Technical Product Management team plays a central role in designing technical architectures, producing documentation, ensuring level 3 support, maintaining and enhancing platforms, and bringing DEV OPS expertise across the organisation by identifying automation opportunities and improving efficiency.

We are looking for a UCaaS Engineer with a solid background in unified communications and collaboration solutions. You will take a key role in managing and evolving our in-house UCaaS platforms and will be developed step by step into a Technical Product Manager role.

This role combines deep technical ownership with documentation, support, platform evolution, and close collaboration with product and business stakeholders.

What’s in it for you...

• Work on cutting-edge UCaaS solutions used across multiple markets
• Be part of a high-impact technical product team
• Grow into a Technical Product Manager role with increased strategic responsibility
• Combine architecture, hands-on engineering, and product thinking
• Influence platform evolution, automation, and operational excellence

What you will do...

Technical Architecture & Integration

• Design and implement scalable and reliable architectures for UCaaS solutions
• Work on cloud IPBX, CRM connector, MS Teams integration, and mobile/fixed convergence
• Collaborate with cross-functional teams to ensure seamless integration with other managed services

Technical Documentation & Procedures

• Create and maintain high-quality technical documentation, design documents, and implementation guides
• Provide clear documentation for delivery and support teams to enable efficient operations

Level 3 Support

• Act as expert level 3 support for UCaaS solutions

Platform Maintenance & Enhancement

• Maintain, monitor, update, and enhance UCaaS platforms
• Ensure high availability, performance, and continuous improvement

DEV OPS & Cross-Department Support

• Support other departments with DEV OPS expertise
• Identify repetitive or time-consuming processes and define automation solutions
• Contribute to tools and improvements that increase operational efficiency

Path to Technical Product Manager

• Build strong insight into the product lifecycle and contribute to product strategy
• Align technical solutions with business objectives and product roadmaps
• Gradually take ownership of parts of the UCaaS portfolio as a Technical Product Manager

What we're looking for in you...

• Strong experience with UCaaS, unified communications, or collaboration platforms
• Proven skills in technical architecture and system integration
• Excellent technical writing and documentation skills
• Experience providing level 3 support in complex technical environments
• Hands-on mindset with DEV OPS and automation awareness
• Ability to communicate complex technical topics clearly and effectively
• Motivation to grow into a Technical Product Manager role
• At least bilingual English-French and/or Dutch
• Minimum a Bachelor’s degree, ideally a Master’s degree, in Engineering, IT, Telecommunications, Computer Science, or a related field

What we can offer you...

• A key role in a fast-growing European tech company
• A collaborative, no-nonsense culture with room for initiative
• A team of passionate colleagues who love what they do
• A chance to make a real impact on Dstny’s growth journey
• A challenging job in a fast-growing company where you can also grow yourself (with plenty of room for training)
• A competitive salary, including an eco-friendly company car with fuel/charging card or an interesting flexible mobility budget.
• Electronic meal vouchers, health insurance.
• Seniority days: extra vacation days based on your seniority (1 day every 3 years, up to a maximum of 4 days)
• Flex Income Plan: tailor extra advantages using your budget of your 13th month
• Access to Benefits@Work: enjoy discounts at a wide range of popular brands and retailers
• Flexible working hours, with the possibility of remote work. Because in digitalization, we should set a good example, right?
• A pleasant working environment in a renewed Dstny house, customized to the wishes of our Destinians.
• A great team of colleagues and wonderful customers.
• A friendly atmosphere with regular fun team-building activities or company events.
• Always fresh soup, fruit, and delicious coffee.
• To be a part of the Dstny family: an ambitious, inclusive and people-centric organisation with strong values ‘ICORE’: Innovation, Commitment, Obsession (for CX), Respect, Empower..