Customer Service Representative

Customer Service Representative

Location: Indian Trail, NC (Charlotte Metro Area)

Type: Full-Time, Permanent

About Rosenberg USA

Rosenberg USA, Inc. is the American subsidiary of the Rosenberg Group, a world-class leader in air movement innovation. From our headquarters in Indian Trail, NC, we provide sales, engineering, and technical support for high-performance fan and motor technology used in HVAC, data centers, and renewable energy sectors. We pride ourselves on combining German engineering excellence with a customer-first American spirit.

Your Role

As part of our Customer Service team, you will be an integral part of our Sales Department supporting Regional Sales Managers, as well as customers, before during, and after purchases. You will manage order entry for your designated region and provide sales reporting as needed to promote growth throughout the region.

Key Responsibilities:

• Quotations: Assist with the preparation of quotes (including lead time information, terms of delivery and payment).
• Sales: Assist with Sales orders – Order entry, check factory order dates against Sales Order confirmation and communicate with customers.
• PO Processing: Accurate order entry.
• Inventory: Coordinate with internal teams on product availability and shipping.
• Product Returns: Assist with claims (RMA) process.
• Documentation: Keep shared files on the file server and files in document management system (DocuWare) up to date.
• Reporting: Help with preparing Sales reports.

Your Profile

• Education: High School Diploma or GED required.
• Background: Minimum of 3 years customer service or sales support experience.
• Software: Proficiency with MS Office (Word, Excel) is essential. Experience with ERP software is a plus.
• Mindset: A detail-oriented team player with strong verbal and written communication skills.

Benefits at Rosenberg USA

• Competitive Compensation: Market-aligned salary based on experience.
• Healthcare: Comprehensive Medical, Dental, and Vision insurance plans.
• Retirement: 401(k) plan with company matching to support your long-term financial goals.
• Paid Time Off: Generous PTO and paid holidays.
• Professional Growth: Opportunity to grow with a company that is moving forward and experiencing exponential growth.
• Work Environment: A clean, modern facility with a family-oriented atmosphere and collaborative team culture.

Apply Today

• Ready to join a leader in green technology? Please submit your resume and cover letter, including your salary expectations and availability, to our HR Department.