Vice President, Business Technology Liaison

Vice President, Business Technology Liaison

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Vice President, Business Technology Liaison to join our Application Delivery Services team. This role is located in Wroclaw.

In this role, you’ll make an impact in the following ways:

Incident Management

• Triage, analyze and record problems
• Filter non-system issues; advise users on workarounds
• Communicate status, escalate to vendors when needed
• Track trends and implement preventive measures

• Plan and coordinate releases with Europe and vendors
• Review release notes; manage functional, regression & UAT testing
• Secure sign-offs and schedule deployments

• Log operational issues and outages
• Maintain vendor relationships and support contracts
• Participate in vendor governance processes

• Translate business requirements into functional specs
• Develop/run test scripts; report results and feedback
• Train users and ensure smooth handover to support teams
• Identify opportunities for better system use

• Author SLAs, incident procedures, support guides
• Keep procedures up to date with system enhancements

Core Qualifications

• 0–3 years in business service or application support, ideally in Fund Admin (valuations, accounts)
• Strong MS Excel, Project, Word & Visio skills
• Excellent problem-solving, analytical and time-management abilities
• Clear oral/written communication and stakeholder management
• Proactive, adaptable team player with leadership aptitude

Organization

• Communication
• Dependability
• Flexibility
• Leadership

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Here’s a Few Of Our Recent Awards

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.