French-Speaking Customer Experts for a Car Company - Work In Greece

Mercier Consultancy MD is currently seeking skilled French-Speaking Customer Experts to join our dynamic team supporting a prominent car company in Greece. In this role, you will provide exceptional customer service and support to French-speaking customers, ensuring their inquiries regarding automotive products, services, and after-sales support are efficiently addressed.

Key Responsibilities

• Provide excellent customer support to French-speaking clients via phone, email, and chat about car products, services, and maintenance
• Assist customers with product information, service appointments, troubleshooting, and prompt resolution of issues
• Maintain detailed and accurate records of customer interactions within the CRM platform
• Collaborate closely with sales, technical, and service teams to improve customer satisfaction
• Stay updated on the latest car models, features, and company policies to offer precise assistance
• Contribute feedback to optimize customer service processes and enhance overall client experience

Requirements

• Fluency in French (both spoken and written) is mandatory; proficiency in English is a plus
• Previous customer service experience, ideally within the automotive industry, is preferred
• Strong communication and interpersonal skills with a customer-oriented mindset
• Ability to manage multiple tasks efficiently in a fast-paced environment
• Familiarity with CRM systems and digital customer support tools is advantageous
• Willingness to relocate and work in Greece
• Passion for cars and strong problem-solving skills

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Fully Paid Relocation Package
• Monthly Performance Bonus
• Health Insurance
• 2 Extra Salaries Per Year
• And Much More..