Patient Accounts - Collection Representative

Come join the Kansas Surgery and Recovery Center Team! We are the leading surgery specialty hospital in Kansas with over 100 physicians performing elective procedures across numerous specialties providing exceptional patient care! Our facility strives to be the preferred choice for surgery for Wichita as well as across Kansas. With consistently high rankings from HealthGrades, we are a leading surgery specialty hospital in Kansas, continually investing in new technologies allowing us to continue to be a trailblazer in our industry.

Position

We are seeking a detail-oriented and customer-focused Patient Account Representative to join our team. This role is responsible for assisting patients with questions about their accounts, collecting payments, explaining insurance benefits, and supporting repayment options. The ideal candidate will have strong communication skills, a professional demeanor, and the ability to work with patients in a respectful and solutions-focused manner.

Responsibilities for Patient Account Billing Representative

• Collect payments from patients for processing
• Resolve any issues relating to the patient account
• Answer any questions patients may have about their account
• Assist patients with terms for repayment structures
• Negotiate any overdue balance to recover payment from patients
• Generate estimates for patients including payment plan options
• Explain insurance benefits to patients
• Initiate collection activity on unresolved balances
• Other duties as assigned

Hours

Full-time: Monday - Friday 8:00 am-4:30 pm.

Requirements

Qualifications for Patient Account Representative

• High school diploma or GED
• Sound knowledge of medical terminology and billing practices
• Proven experience working as a Patient Account Representative
• Strong analytical and problem-solving skills
• Exception organizational, communication and customer service skills
• Detail-oriented
• Ability to sit in front of a computer for long hours every day

Education:

Require high school graduate or GED. Must have sound knowledge of medical terminology and billing practices.

Benefits

Full-time employees are eligible for a variety of benefits, including health, dental, vision and 401(k).

From Office of Human Resources

Thank you for your interest in Kansas Surgery & Recovery Center. We are an equal opportunity employer that complies with the Americans with Disabilities Act.

Any offer of employment is contingent upon the ability to provide documentation demonstrating employment eligibility as required by the Immigration Reform and Control Act of 1986. Conditions of employment include passing physical and drug screen, background check and Medicare sanction check.