Mgr, Data & Insights Services

Job Purpose

Coca-Cola Europacific Partners (CCEP) is one of the leading consumer goods companies in the world. Across 31 global markets, our employees make, sell and distribute the world’s most loved drinks brands to more than 600 million customers.

We are now looking for a manager to join our Customer Service & Supply Chain Reporting, Data and Insights Services (DIS) team. The role provides insightful, accurate and timely performance reporting and analysis to stakeholders within the CCEP Customer Service & Supply Chain (CS&SC) teams. This role will be responsible for fostering harmonized processes, cross-functional and cross market collaboration, promoting expertise, and identifying opportunities for increasing value delivery within the Data and Insights domain. He / She will play a crucial role in driving collaboration, aligning strategies with central teams, and ensuring the efficient utilisation of data and insights across the organization.

Together with the team of Reporting Analysts he/she will provide insightful, accurate and timely performance reporting and analysis to their stakeholders to support the decision-making process and to ultimately accelerate business performance for CCEP Supply Chain & Commercial Operations.

The successful candidate will combine strong analytical & technical skills, as well as curiosity with the ability to collaborate effectively and drive efficiency.

Key Responsibilities

• Develop a deep understanding of how business functions and how data reflects business performance.
• Understand the needs of the stakeholders and translate them into technical specifications and requirements.
• Design & validate meaningful business KPIs and dashboards, building pilot/ad-hoc reports, and monitoring/spotting trends in the existing regular reports.
• Develop and maintain standards for operation including planning, execution, monitoring, trouble shooting, removing blockers, recovery and learning from failures and validation of outputs.
• Monitors long-term trends and business drivers and suggests insights.
• Support the team and amend existing reports and build new reports through data transformations using BI tools, MS Excel, or other tools and systems
• People management might be required. This would include leading a team of direct reports and manage capacity & workload; monitors and improves team performance metrics, manages individual performance, sets SMART business and development goals.
• Supports the Sr Manager in guiding the junior team members

Applicable for people managers

• Lead a team of direct reports and manage capacity & workload.
• Monitors and improves team performance metrics, manages individual performance, sets SMART business and development goals.

Stakeholder management

• Build strong relationships with key internal and external stakeholders to support the execution of reporting activities and help on resolving any reporting and data issues.
• Support onboarding process for new joiners.

Continuous improvement:

• Lead projects and continuous improvement initiatives including automation and scaling best practices.
• Provide insights and proposals on process and reporting improvement, standardization and simplification within his / her area of expertise.
• Provide regular feedback on the performance and reliability of systems as a basis for ensuring the quality and accuracy of data.

Foster Togetherness:

• Facilitate a collaborative and inclusive culture within the DIS team, promoting cross-functional collaboration, cross-team benchmarking, and knowledge sharing to drive excellence and enhance overall performance.

Agile Ambassador:

• Truly embrace agile ways of working, collaborate with the wider DIS team and embrace a mindset of continuous improvement.

Data Governance:

• Ensure the integrity, accuracy, and security of data within the organization. Collaborate with data governance & data support teams to establish and maintain data quality standards and processes.

Requirements

• 4-5 years’ relevant experience in a dynamic multinational environment like a Shared Services Centre
• Understanding of the main processes in a multination organization (experience in financial or sales and distribution or logistics and production process will be considered an advantage).
• Reporting and analysis experience with focus on managing data as an asset.
• Good understanding of the performance management reporting process.
• Strong understanding of ERP information systems and principles (experience with SAP, Salesforce, Oracle, MS Dynamics, etc. would be considered an advantage)
• Reporting and data experience - designing or developing BI and other analytical/reporting solutions using standard BI tools like Power BI, Tableau, Alteryx, Qlik View, Micro Strategy etc. would be considered an advantage

Education & Qualifications Required

Degree level education in Business Studies, Finance or Information Systems

Functional Technical Skills Required

• Ability to visualize performance/KPIs in an informative way. Experience with BI tools either of Tableau, MS Power BI, MS Azzure Data Factory/Data bricks/DevOps (will be considered an advantage)
• MS Office Suite Skills, especially Excel (including pivot tables, charts etc.) and PowerPoint - Advanced
• ERP experience (preferably SAP) – Basic / Intermediate
• Understanding of information systems & processes. Experience with either of Salesforce (or another CRM tool) , SAP/SAP BW, MS Dynamics, MS Azzure Cloud data base, Oracle (will be considered an advantage)
• Previous experience in Quality, Environment, Health & Safety field (will be considered an advantage).
• Understanding the Customer Service & Supply Chain and FMCG specifics – Intermediate.
• Understanding the Performance reporting environment and needs of relevant stakeholders – Intermediate.
• Understanding of financial systems & processes – Intermediate.

Behavioral Competencies Preferred

• Analytical skills
• Customer-oriented mindset
• Communication skills
• Structured and organized
• Can-do attitude
• Adaptability and flexibility
• Attention to details
• Other – responsible, self-motivated individual

Language capability

English – Advanced