Field Service Technician

Company Description

BOSS Business Solutions is a trusted authorized dealer of Kyocera and KIP office equipment. The company specializes in providing high-quality copiers, fax machines, printers, and wholesale ink and toner cartridges for various devices. BOSS also broadens its offerings with Inventory Management Services, Consulting Services, and Networking Services, delivering comprehensive business solutions. Committed to customer satisfaction, BOSS is dedicated to helping organizations optimize their operations and technology investment.

Role Description

This is a full-time on-site role for a Field Service Technician located in Midland, MI. The Field Service Technician will be responsible for installing, maintaining, diagnosing, and repairing office equipment such as copiers, printers, and fax machines. Additional tasks include troubleshooting technical issues, performing preventative maintenance, and ensuring customer satisfaction by providing timely and professional service. The Field Service Technician will also collaborate with team members and maintain detailed service records.

Qualifications

• Technical proficiency in troubleshooting, diagnosing, and repairing office equipment such as copiers, printers, and fax machines
• Proficiency in basic networking, configuring devices, and understanding connectivity issues
• Excellent customer service and communication skills to interact effectively with clients and team members
• Attention to detail, time management, and the ability to work independently
• Previous experience in field service or office equipment maintenance is a plus
• Valid driver’s license and willingness to travel within assigned service area
• High school diploma or equivalent; technical certifications or specialized training in office equipment repair are highly desirable