Clerical Float

Job Type: Full-Time / Non-Exempt

Job Schedule: Monday - Friday, with the possibility of a weekend shift as needed

Job Location: Muskegon, MI

Hackley Community Care is seeking a reliable, adaptable, and customer-focused Clerical Float to join our team. Under the supervision of the Patient Access Manager and/or Site Manager, this role provides flexible administrative support across multiple departments and locations to ensure smooth daily operations.

Benefits and Perks:

• Paid holidays
• Paid time off
• Quarterly bonus
• Retirement plan
• Medical, dental, vision, and other insurances
• Vendor discounts

The Clerical Float is a versatile team member who supports a variety of administrative functions, including medical, dental, and school reception; mail courier services; switchboard operations; medical records; and patient coordination. This role requires flexibility, strong organizational skills, and the ability to multitask in a fast-paced healthcare environment.

Job Responsibilities:

• Reception (Medical, Dental, School-Based Health):
• Greet and assist patients in a professional and welcoming manner
• Schedule appointments and manage calendars
• Collect and update patient demographic and insurance information
• Verify insurance and collect copays and patient balances
• Manage patient check-in and check-out processes

• Distribute internal and external mail and packages between locations
• Switchboard:
• Operate the main phone line, directing calls and assisting with inquiries
• Manage incoming faxes and general communications

• Maintain and organize patient records
• Ensure accuracy, confidentiality, and compliance with regulations

• Assist new patients with registration and onboarding
• Provide information and support to ensure access to services

• High school diploma or equivalent required
• One year of medical office or medical records experience or training within the past five years preferred

• Strong interpersonal and professional communication skills
• Excellent organizational skills and attention to detail
• High level of accuracy in work
• Basic computer proficiency
• Ability to adapt and multitask in a dynamic environment
• Strong teamwork skills with the ability to build positive working relationships
• Excellent customer service skills
• Self-motivated with the ability to work independently
• Ability to travel between multiple facility locations as needed