Desktop Support Technician

Company Description

Asset Inventories, Inc., founded in 1992 and headquartered in Midtown, Manhattan, is a leading provider of IT services specializing in IT staffing, asset management, and project management. With satellite offices in cities like Montreal, Chicago, and Los Angeles, we serve Fortune 100 companies, government agencies, and global organizations. Our expertise spans IT hardware and software support, IT inventory and tracking, custom software development, and software quality assurance. Our proprietary cloud-based inventory software is trusted by clients worldwide, reflecting our commitment to innovation and excellence in IT services.

Role Description

This is a full-time, on-site role based in Dublin,CA for a Desktop Support Technician. The technician will be responsible for providing technical support, troubleshooting hardware and software issues, maintaining desktop computers, supporting printers, and performing computer repairs. Additionally, they will assist users with IT-related issues to ensure smooth operations at the workplace.

• Provides technical support to end-users via phone, live chat, or in-person.
• Provides resolution to clients by identifying problems, researching, and guiding clients through corrective steps.
• Create technical references by writing and maintaining documentation.
• Participates in end-user device upgrade.
• Help implement new security policies and other IT operations.
• Improving knowledge by participating in cross-training, collaborating with other teams, and other IT-related projects.

Qualifications

• Minimum 2 year in customer service
• Experience with support & troubleshooting over the phone
• Demonstrate excellent problem-solving skills
• Ability to communicate professionally verbally & in written form.
• Experience with Windows OS & Office 365 Suite
• Experience with MDM solutions (Intune on iOS & Android)
• Experience with Desktop Computers and Computer Repair
• Proficiency in Technical Support and Troubleshooting
• Familiarity with Printer Support and related peripherals
• Strong problem-solving and communication skills
• Ability to work in high-pressure environments
• Relevant certifications (e.g., CompTIA A+, Microsoft certifications) are a plus
• Experience in IT asset management or inventory tracking is an advantage

Pay - $30 - $35 per hour

Benefits - 5 paid sick leaves

Job Type - Fully Onsite