Product Manager - Fulfillment

Key responsibilities include coordinating stakeholder workshops, documenting the current state, defining the future state, assessing gaps, and producing clear documentation for technology teams. The individual will also drive consensus, secure buy-in across competing business unit priorities, and manage escalations that may impact scope, funding, or timelines.

In addition to understanding the current business landscape, this role is accountable for creating and evangelizing a future-state vision. This includes developing qualitative and quantitative justification to support that vision, securing the necessary resources, and seeing initiatives through to completion.

We are seeking a product manager who is curious, data-driven, and passionate about solving complex problems. The ideal candidate is comfortable operating in ambiguity, advocates for the customer, and collaborates effectively across technical and non-technical teams to deliver measurable business impact.

• Develop, prioritize, and maintain a product roadmap and backlog aligned with business goals and customer needs.
• Prioritize features and enhancements based on business value, customer impact, and technical feasibility.
• Apply agile methodologies to manage the product development lifecycle and ensure timely, high-quality delivery.
• Monitor product performance, KPIs, and user feedback to drive continuous improvement.
• Partner with product owners across business domains to align on overall business goals, reduce dependencies, and mitigate risk.
• Coordinate with impacted teams to ensure readiness for new features, including process changes, training, and change management across stores, distribution centers, and fulfillment centers.
• Collaborate with internal teams and external partners, including product and solution vendors, to influence and align roadmaps.
• Define success metrics and KPIs to measure product impact.
• Analyze data to test, measure, iterate, and optimize outcomes.
• Own and continuously improve the business and customer experience across one or more products or platforms.
• Collaborate with stakeholders to define product vision, goals, requirements, and use cases.
• Translate business objectives and customer needs into clear, actionable product requirements and user stories.
• Lead day-to-day product delivery in partnership with engineering, design, analytics, and business teams.
• Identify opportunities to improve user flows, features, and capabilities through experimentation and iterative improvement.
• Identify risks, dependencies, and tradeoffs; proactively remove roadblocks to ensure successful delivery.
• Partner with technical teams to ensure backend capabilities support front-end experiences and overall product goals.
• Leverage customer research, insights, testing, and data analysis to inform product decisions.
• Stay current on trends, emerging technologies, and best practices to evolve product strategy.
• Advocate for the customer while balancing business value, technical feasibility, and operational constraints.
• Bachelor’s or Masters degree in Technology, Business, Marketing, or a related field, or equivalent practical experience.
• 5+ years of experience working on product management, with demonstrated ownership of product backlogs and delivery.
• Proven ability to deliver high-quality, customer-focused experiences across web, mobile, or platform products.
• Strong written and verbal communication skills, with the ability to influence and align diverse stakeholders.
• Experience using data and insights (quantitative and qualitative) to inform product vision and decision-making.
• High attention to detail with the ability to manage competing priorities in a fast-paced environment.
• Strong collaboration, negotiation, and problem-solving skills across functional boundaries.
• Familiarity with Agile/Scrum methodologies and modern product development practices.
• Experience in the automotive or specialty retail industry preferred