Account Manager – Employee Benefits (New York Platform)

Job Title: Account Manager – Employee Benefits

Department/Agency: Employee Benefits

Location: New York Region – Mahwah, NJ Office

About Us:

Acrisure is one of the TOP 10 insurance brokerages in the world, and the fastest growing broker in insurance industry history.

Acrisure offers…

• Business insurance, workers comp, personal lines, life, and employee benefits solutions
• Access to over 150 insurance carriers worldwide
• Local account management with global resources
• Leading edge technology for instant access to insurance documents and to save time

Responsibilities:

• Act as the primary point of contact for group-level interactions, overseeing accounts, managing day-to-day requests, and handling critical client service issues to ensure timely and accurate responses, enhancing client satisfaction.
• Coordinate pre-renewal strategies and planning for assigned groups, including scheduling meetings, marketing, quoting, plan analysis, and compiling presentation materials.
• Collaborate with account executives/producers to strategize and support marketing, renewal, and open enrollment activities.
• Serve as a knowledgeable resource for the account management support team and clients, providing expertise in eligibility, claims, COBRA, underwriting guidelines, and employee benefits compliance.
• Ensure timely completion and maintenance of all compliance documents and contracts, including Section 125 plans, SPD, COBRA, ACA Filings, FSA, HRA, and form 5500 Filings.
• Delegate tasks to support team members, ensuring completion within specified timeframes.
• Maintain strong relationships with clients, carriers, and vendors.
• Acquire and maintain expertise in technology tools such as Applied Epic, Microsoft Office, Ease, Employee Navigator, Suvaun, and other agency-supported platforms.
• Pursue professional development and continuing education to stay current with technology, regulatory changes, product enhancements, and industry trends.
• Develop and nurture long-term relationships with assigned clients, understanding their needs, planning to meet those needs, and generating sales through cross-selling additional lines of business.
• Ensure proper organizational resources are involved with customers and introduce new products through other core business groups as appropriate.
• Participate in client meetings, sales calls, employee enrollment meetings, and service meetings.
• Correspond with carriers, general agents, members, and providers to educate, clarify benefits, resolve claims, verify eligibility, and resolve disputes.
• Investigate, research, and provide timely responses to all service issues.
• Continually increase and maintain knowledge and skills in utilizing various technology platforms, quoting systems, and other benefit-related systems.
• Lead the implementation and utilization of benefit-related technology platforms on behalf of clients.
• Respond to client questions and requests for quotes, developing effective and practical benefit strategies related to cost, delivery, and administration.
• Prepare marketing proposals and renewal materials for prospective and current clients.
• Maintain a knowledge base of changing regulations, carrier requirements, underwriting guidelines, and industry trends and standards.
• Participate in client events, such as galas, fundraisers, and other outside activities when appropriate.
• Complete necessary continuing education courses to maintain a valid Health & Life Producer’s license.
• Perform other duties as assigned.

This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.

Requirements:

• Demonstrated verbal and written communication skills including correct grammar, spelling and punctuation in correspondence
• High degree of critical thinking; ability to problem solve when the answer is not readily apparent
• Demonstrated attention to detail; producing outcomes with minimal errors
• Understanding of insurance concepts and applicable law as it related to employee benefits
• Ability to adapt well to change in direction and priority in a fast-paced environment
• Ability to demonstrate advanced level proficiency with a variety of technology including MS Office
• Ability to determine work priorities and remain flexible as needs and priorities change
• Works well with minimal supervision; able to function independently and as part of a team

Education/Experience:

• Active life and health insurance license
• Three+ years’ experience servicing employee benefit clients in the small and large group segment
• Minimum one year experience presenting information in a group setting
• High school diploma or equivalent

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.