Client Account Representative

As a member of the Healthcare Solutions team and under the supervision of a manager, an Account Manager is responsible for servicing and supporting Inmar's healthcare clients who use proprietary solutions such as RASMAS, RXTransparent, and MedEx TraySafe.

The MedEx TraySafe solution is a comprehensive management system for hospital pharmacies addressing medication tray, cart, and delivery issues including delays, missing items, and diversion prevention. This role requires not only client relationship management but also technical expertise in Linux/Ubuntu environments, TraySafe kiosk/mobile system support, and troubleshooting hardware/software integrations.

An Account Manager must understand the underlying technology (servers, kiosks, cameras, Zebra printers, CUPS, and networking) to provide effective support. They collaborate across teams (Sales, Development, Engineering, Strategy) to grow the business, ensure high adoption rates, and resolve technical issues through troubleshooting, remote support, and client training.

Primary Accountabilities

Account Management & Client Support

• Establish, develop, and maintain strong relationships with designated clients.
• Provide Level 1 client support (Phone/Email); escalate technical issues to Sr. Account Manager/Engineering as needed.
• Facilitate Health Checks (business reviews) annually with clients to ensure adoption and identify areas for improvement.
• Document all client engagements in Salesforce CRM.

Client Onboarding

• Facilitate the onboarding process of new clients within 90 days.
• Configure TraySafe mobile and kiosk devices, including iPad/iPhone MedEx app setup.
• Provide remote webinar and on-site trainings for end users, technicians, and admins.
• Assist with network and device setup (static/DHCP IPs, CUPS printer setup, SSL, Ubuntu YAML networking configs).

Technical & Systems Support

• Troubleshoot Linux/Ubuntu-based TraySafe kiosks and servers, including:
• Network configurations (/etc/netplan, /etc/network/interfaces).
• CUPS printer configuration
• Zebra printer setup and calibration.
• Camera calibration, focus, replacement, and USB hub reconfiguration.
• Perform soft coding/system file edits (YAML configs, host files, motherboard files, docker configs).
• Collaborate with engineering “sweeper” teams for escalated troubleshooting.

Healthcare Solutions Program Support
• Perform UAT testing for software releases and hardware rollouts.
• Communicate feature requests to Product Owners.
• Support medication formulary and NDC setup in TraySafe.
• Assist with tray configuration, cart/location tracking, and expiration monitoring.

Administrative & Reporting
• Prioritize and manage multiple support tasks within defined SLAs.
• Run and schedule reports (e.g., tray expirations, recalls).
• Maintain accurate technical records for system configurations and troubleshooting.

Required Qualifications
• Associate’s degree (Bachelor’s preferred) OR equivalent combination of training/experience.
• 3–5 years of work experience in hospital pharmacy, SaaS technical support, or healthcare IT.
• Linux/Ubuntu administration experience (config files, terminal commands, docker management).
• Proficiency in network troubleshooting (static/DHCP, DNS, SSL certificates, VLANs).
• Experience with Zebra printers, CUPS, and healthcare device integration.
• Intermediate-level proficiency with Microsoft Office, Google Suite, Adobe.
• Familiarity with Salesforce CRM.
• Ability to translate technical concepts into non-technical language for clients.

At Inmar, we put people first and that means empowering our associates to thrive at every stage of life and career. Our comprehensive and competitive benefits package is thoughtfully designed to support a wide range of lifestyles and life stages.

Eligible Associates Have Access To

• Medical, Dental, and Vision insurance
• Basic and Supplemental Life Insurance options
• 401(k) retirement plans with company match
• Health Spending Accounts (HSA/FSA)

We Also Offer
• Flexible time off and 11 paid holidays
• Family-building benefits, including Maternity, Adoption, and Parental Leave
• Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning
• Wellness and Mental Health counseling services
• Concierge and work/life support resources
• Adoption Assistance Reimbursement
• Perks and discount programs

Please note that eligibility for some benefits may depend on your job classification and length of employment. Benefits are subject to change and may be governed by specific plan or program terms.

At Inmar, Compensation Reflects Our Belief In Integrity, Transparency, And The Value Of Individual Contributions. The Hiring Range For This Position Is

58,762.13 - 97,936.88 USD Annual

The final offer may vary based on factors such as geographic location, job-related skills, education, certifications, work experience, and other relevant considerations.

Depending on the job level and role, it may include:

• Annual discretionary bonuses through our Core Company Performance Bonus Plan
• Equity grants, sign-on bonuses, and other tailored incentive opportunities
• Additional discretionary compensation, such as:
• Growing Revenue Incentives
• Corporate or VIP Bonuses
• Deferred compensation opportunities
  

The actual annualized salary offered at the time of hire will be communicated in the candidate’s offer letter. We remain committed to fairness and transparency across all locations. Where required, including for remote-eligible roles, local pay ranges are disclosed in accordance with applicable laws and regulations.

We are an Equal Opportunity Employer, including disability/vets.

Recruitment Fraud Notice: Recruitment fraud is an increasingly common scam where individuals pose as employers to offer fictitious job opportunities. Scammers sometimes impersonate Inmar recruiters on LinkedIn and other channels. We will never ask for payment or sensitive personal information during the hiring process. Verify any role on our official Workday Careers site and learn how to spot scams in our full notice.

This position is not eligible for student visa sponsorship, including F-1 OPT or CPT. Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future.