Client Account Manager

At Black & Veatch, our employee-owners go beyond the project. For over a century, we have been breaking down social, economic and geographic barriers by making life's critical resources accessible to all. Working with us, you will help provide critical expertise as we, along with our valued clients, deliver solutions that positively impact communities around the world. Our professionals are our greatest asset, and we believe nothing is more important than the health, happiness and professional growth of our employee-owners. With a focus on flexible work-life balance options, an expanding and diverse workforce, and limitless career growth opportunities, we will give you our best to help you give us your best, and together we can build a world of difference.

Req Id : 114287

Opportunity Type : Staff

Relocation eligible : Yes

Full time/Part time : Full-Time

Contract Hire Only for this Project : No

Visa Sponsorship Available: No

Why Black and Veatch
Black & Veatch allows you to lend your talent and perspective to humanity’s biggest challenges in a flexible environment where you are empowered to grow and explore new possibilities. We offer competitive compensation and benefits that start day one. 

At Black & Veatch, you own your career with purpose and meaning. You are empowered to grow and explore new possibilities at every step of your career journey. Bring your big ideas knowing you are safe to be who you are and speak up with concerns or questions and put your diverse talents and perspectives to use.

The Opportunity
As the Client Account Manager, you will have the opportunity to:

• Drive new business growth with existing clients
• Maintain relationships with accounts based in Western Canada focused on the Power and OIl & Gas industries
• Collaborate with BV offered solutions to solve client's challenges and needs
• Engage Client Segment Director for more complex solutions and/or accounts
• Set account strategies and guide proposal/project teams during pursuits
• Be the voice of the client internally.

Key Responsibilities

• Lead client engagement activities from identification and opportunity creation to business capture
• Keep the Client Relationship Management tool updated and aligned with governance to ensure accurate tracking and management of client relationships.
• Account management (build & maintain client relationships; develop and follow sector-led key account plans)
• Generate and qualify sales and marketing leads
• Develop client strategy (segmentation, prioritization, identify key accounts, sales/Go-To-Market strategy)
• Co-develop marketing strategy in collaboration with Enterprise Strategy (thought leadership, industry experience, etc.)
• Accountable for overall client satisfaction and conduting client satisfaction surveys.
• Full responsibilities for this position will vary by Sector or Region.
• Ability to grasp the deal; including margins, risks, terms & conditions, etc.
• Responsible for targeting and researching new client acquisition and expaniing existing client base.

Management Responsibilities
Individual Contributor

Preferred Qualifications

• Bachelors degree with technical or business focus

Minimum Qualifications

• Typically 10 years of experience within the EPC industry, including 3-5 years in sales or project execution. Minimum of 5 years of relevant experience required.
• Experience developing, maintaining and executing strategic sales plans.
• History of successful pursuits with complex buying processes.
• Firm understanding of competition and differentiators.
• Demonstrated ability to communicate complex concepts concisely and clearly, and to convert technical or complex information and concepts into easily understandable content.
• Experience using Salesforce is preferred.
• B2B sales experience
• All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.

Work Environment/Physical Demands

• Office/Business Traveler
• Significant travel and various work environments required to achieve sales goals
• Hybrid or flexible work options may be offered after the first 90 days of employment based upon manager discretion, job performance and work assignments.

Salary Plan
SAM: Sales

Job Grade
017

BVH, Inc., its subsidiaries and its affiliated companies, complies with all Equal Employment Opportunity (EEO) affirmative action laws and regulations. Black & Veatch does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender Identity and expression, disability, veteran status, pregnancy status or other status protected by law.

Black & Veatch is committed to being an employer of choice by creating a valuable work experience that keeps our people engaged, productive, safe and healthy. We offer professionals an array of health and welfare benefits that vary based on their geographic region and employment status. This may include health, life accident and disability insurances, paid time off, financial programs and more. Professionals may also be eligible for a performance-based bonus program.

By valuing diverse voices and perspectives, we cultivate an authentically inclusive environment for professionals and are able to provide innovative and effective solutions for clients.