Desktop Support Analyst

Longfellow Investment Management Co., LLC (LIM) is an independent, 100% employee-owned investment firm managing over $23 billion in fixed income, equity, and alternative investment strategies. We manage separate accounts for our nationally based, institutional clients. LIM is a certified Women's Business Enterprise and an equal opportunity employer. LIM provides a small firm environment with comprehensive investment industry exposure. In addition to salary, we offer an attractive benefits package.

Job Description
LIM is seeking a Desktop Support Analyst to join our collaborative team. This role is perfect for a proactive problem-solver who enjoys a mix of high-level systems administration and hands-on support for desktops, mobile, and tech. As an effective communicator with a passion for continuous learning, you will collaborate with team members and vendors to resolve issues quickly and efficiently. The ideal candidate thrives in a small-team environment and enjoys the variety of managing both high-level system maintenance and everyday end-user needs.

Primary Responsibilities:

• End-User Support: Provide in-person and remote troubleshooting for hardware (PCs, laptops, mobile, printers) and network issues.


• System Maintenance: Install, configure, and patch operating systems and enterprise applications.


• Lifecycle Management: Handle employee onboarding/offboarding, including equipment setup and access provisioning.


• Asset & Data Tracking: Manage IT inventory and maintain detailed incident documentation in the ticketing system.


• Security & Compliance: Ensure all systems align with company security policies and data protection standards.

Qualifications:

• Education & Experience: 2-5 years of desktop or technical support preferred, with a Bachelor's in IT or an equivalent technical background.


• Core Technical Skills: Proficient in Windows 11, Microsoft 365, Active Directory, and endpoint management.


• Tools: Hands-on experience with ticketing systems (ServiceNow, Jira, etc.); Azure/AWS knowledge is a plus.


• Problem Solving: Strong hardware/software troubleshooting and multi-tasking abilities.


• Soft Skills: Team-oriented with excellent communication, customer service, and a proactive approach to learning.