Technical Support Analyst

Technical Support Analyst (Contract-to-Hire)

Are you a proactive troubleshooter who thrives on variety? Join our dynamic team in a role that blends desk-side support (60%) with remote help desk assistance (40%). This is a 6-month contract-to-hire opportunity based out of the White Marsh office, supporting our other regional offices.

The Role

You will be the face of IT, resolving Level I issues and triaging Level II/III tickets. From hardware imaging to network troubleshooting, you’ll ensure our team stays connected and secure.

Key Responsibilities:

• Troubleshoot: Resolve hardware, software, and network incidents.
• Manage: Update ITSM tickets and maintain internal knowledge-base articles.
• Collaborate: Partner with Security, Infrastructure, and Database teams.
• Improve: Contribute to Continual Service Improvement (CSI) efforts.

Required Skills & Qualifications

• Experience: 3+ years in technical support (Windows, MS Office, Active Directory).
• Hardware: Expertise in imaging/configuring PCs and ensuring full encryption.
• Networking: Solid grasp of network support and troubleshooting.
• Mobility: Valid driver’s license, reliable vehicle, and ability to transport IT equipment.
• Soft Skills: Exceptional customer service and documentation habits.

Schedule & Logistics

• Location: Based in White Marsh, supporting Baltimore, Catonsville, Clarksville, Annapolis, and Easton.
• Flexibility: Availability for on-call rotation, occasional weekends, and 3–5 hours of weekly OT.
• Travel: Rare out-of-state travel for special projects.

Why Visionaire Partners?

We take care of our team. Benefits include:

• 401(k) with up to 4% match.
• Comprehensive Medical, Dental, and Vision.
• Life, Disability, and Accident coverage.
• Medical and Dependent Care FSAs.

Must pass a background check and drug test (excluding marijuana).