Application Engineer, Entry

Overview

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

• Provide timely and effective remote post sales technical support, solving technical problems of varied scope and complexity.
• Effectively work and communicate with worldwide support and the engineering teams – the application engineer is the technical interface between the customer, Keysight product developers, Account Managers, and other Keysight teams
• Accurately log, track and maintain customer service requests.
• Achieve customer satisfaction and support metric goals and Service Level Agreements (SLAs).
• Share expertise through the creation of technical article content
• Leverage post-sales interactions with customers, to investigate more broadly and provide highly qualified opportunities to our Field Sales partners.

Qualifications

• Bachelor’s degree in Computer Science, Electronics and Communication Engineering, Information Technology, or a related field.
• Knowledge or experience working as an Application Engineer, Technical Support Engineer, or Test Engineer.
• Understanding of Networking fundamentals, including TCP/IP, Wireless Technologies, and basic familiarity with test instruments.
• Good knowledge of multi vendor switches and routers
• Experience working with Ixia products is an advantage
• Knowledge of switching, routing and application layer protocols
• Strong analytical, troubleshooting, and problem-solving skills.
• Experience working with Windows and Linux environments, including basic configuration, command-line interface (CLI) usage, and debugging of network-related issues.
• Strong customer service skills in a technical support position and ability to align with Americas based customers in written and live (verbal) interactions are a must.
• Familiarity with Keysight Technical Applications Support (K-TAS) processes, policies, case management practices, including Salesforce/Service Console CRM is highly desirable. Candidates with this skill set will have a significant advantage in this position.

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***