SEEBURGER
Linkedin · Posted 1mo ago
Support Engineer (all genders) - Köthen
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Indexed description
”Accelerating business to improve the lives of people”. This is our purpose statement and encapsulates what we enthusiastically do every day. We integrate our customers’ IT systems to make sure that the right data is at the right place at the right time when they digitalize their processes. Companies need their systems to talk to each other to ensure that cars roll off the factory line, that everyone receives their payments on time, and that you can buy what you need from a supermarket. Our success story began in 1986, when we helped the German automotive industry to digitalize their paper-based supply chains. Today, SEEBURGER is a leading global B2B software provider with more than 1,000 #businessaccelerators in 15 countries worldwide and over 10,000 satisfied customers that rely on our innovative solutions.Your Responsibilities
- Your main task is product support for our Business Integration Suite. This includes, among other things, recording and classifying support cases.
- You resolve support cases independently or together with 3rd level support.
- You not only fix errors, but also work together with the customer to improve the operation of SEEBURGER solutions through appropriate problem management.
- For our premium customers, you take on the role of Designated Support Engineer and ensure high service quality and customer satisfaction through close collaboration with the customer.
- In addition to classic product support, you support the support team with software updates, system analyses, and projects in the service environment.
- You have a solid foundation in IT basics (networking, operating systems, ERP user knowledge)
- You have a sound educational background, e.g. IHK certification in IT specialist training, a degree in Business Informatics, or comparable qualifications
- Knowledge in IT administration, system or application support
- Ideally, you are familiar with the EDI/B2B, MFT, EAI, and API environment and have experience with communication protocols, server operating systems, application servers, and databases
- Good written and spoken German and English skills
- Flexible work: Trust-based working hours, remote work, and up to 20 days of workation
- 30 vacation days as well as extra days off for your volunteer work, and you get your birthday off
- Financial extras: Christmas bonus, subsidy for company pension plan, childcare allowance, bike leasing, Germany ticket, tax-free benefits via Edenred, and private accident insurance
- Further education: Digital learning platforms, internal and external training opportunities
- EGYM Wellpass: Access to thousands of sports and wellness offers
- Health & well-being: Stress prevention, health days, vaccinations, relaxation and activity rooms
- Events & team spirit: Summer and winter parties, after-work events, sports groups, our own band, and participation in events like B2Run
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