Account Manager

TMS Global are a wholly owned subsidiary of DS Smith PLC, a multi-national packaging and display manufacturing business. TMS Global specialise in the outsourcing of retail display, print and packaging and are active in 97 markets globally. Our TMS community consists of just over 300 people who are spread internationally across APAC, LATAM, EMEA and NA.

About The Role

As the Account Manager, you will play a pivotal role in managing and nurturing relationships across client sites, acting as the key liaison between the client and internal teams. This role is responsible for overseeing packaging-related projects while also engaging in broader discussions around quality, supply chain, and logistics.

With a strong foundation in project management and a technical mindset, the Account Manager follows the full development process of packaging solutions - from initial concept through to deployment. They lead initiatives such as a full end to end packaging process review, ensuring packaging is fit for purpose and aligned with client needs.

A core part of the role involves understanding the end-to-end supply chain and identifying opportunities for improvement. The Account Manager collaborates closely with specialist teams to implement enhancements that drive efficiency, sustainability, and value for the client. The Account Manager will be responsible for delivering results through a culture of collaboration and accountability, with a hands-on attitude.

This is a Hybrid role with some travel to client’s sites in West London.

Your Core Responsibilities

• Maintain an up-to-date dashboard monthly, identifying key opportunities or issues.
• Define appropriate action plan in alignment with each client.
• Ensure monthly reporting to the line manager and Regional Account Manager.
• Ensure regular presence on client sites and meet regularly with relevant stakeholders in person.
• Understand and leverage the clients’ contractual principles and pillars of the strategic account plan.
• Be responsible for delivering the overall targeted business results for the managed Client ‘s sites - Own profitability commitment and drive actions to improve profit level - undertaking joint responsibility for financial delivery.
• Identify potential opportunities through various lenses, gather and address comprehensive insight of every value-related opportunity.
• Drive the Value Delivery projects pipeline end-to-end across all relevant TMS functions, selected strategic suppliers and client sites.

About You

We’re looking for someone with a strong attention to detail and the ability to manage multiple projects, from creating critical paths and overseeing multiple projects. You will be the main point of contact for the client, keeping them informed of progress while also building strong relationships with our internal teams and third-party suppliers to ensure a seamless delivery.

As part of the end-to end life cycle process, you will take care of all the crucial briefing and administration. You'll also be a proactive, hands on problem-solver. Experience within the print and packaging industry and a working knowledge of permanent & temporary POS display industry across retail markets and brands along with 2D POSM execution is desirable as is proficiency with Excel.

“To achieve our aim of being among the most successful, sustainable and responsible companies in the world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.

Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.”