Key Account Manager

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with.

In Mexico, work with our caring colleagues from our 6 innovative research, creation, and production centres to help us grow with purpose. Every day, your talent, your personality, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

Our comprehensive knowledge of local flavours, global footprint and strategic insights ensure close partnerships with our customers. With a customized approach to product creation, recent acquisitions, and the launch of our 2025 strategy, Givaudan's Flavours-Taste & Wellbeing (T&W) business is a powerhouse of knowledge, innovation, and creativity equipped to surprise customers and consumers with fresh, unique ideas and solutions. Givaudan creates lasting flavour and taste experiences that touch emotions across segments including beverages, sweet goods, savoury and snacks, and food service.

Reporting to the Sales Director, you will manage a portfolio of customers, with a focus on delivering exceptional service and driving business growth. This role may include managerial responsibilities for a small country/area, overseeing account activities and ensuring agreement across teams.

You will be based in our corporate office located in San Angel, working four days onsite and one from home a week

In this exciting role, your main responsibilities will be

Account Growth & Profitability Management

• Increase revenue for designated accounts by managing both sales (top line) and profitability (bottom line)
• Lead negotiations for pricing agreements within established guidelines, managing credit, pricing, and rebates for main accounts to maximise profitability
• Defend and protect Givaudan's base business in assigned market and with assigned customers, ensuring retention and satisfaction while identifying opportunities for expansion

Account Strategy & Planning

• Create, communicate, and implement strategic Annual Development Plans (ADPs), sales forecasts, and budgets for key accounts, ensuring alignment with our goals
• Define and track clear Key Performance Indicators to measure success and guide decision-making
• Oversee the quality and quantity of projects within the pipeline to ensure understanding of growth plans, addressing any issues that may arise

Customer Relationship Management

• Develop relationships with main customer decision-makers, positioning Givaudan as their preferred supplier through trust and value delivery
• Coordinate all Givaudan activities related to designated accounts, ensuring agreement across teams and a unified approach to customer engagement
• Analyse market trends and competitor activities to identify opportunities and threats, adjusting strategies accordingly

Collaboration & Communication

• Work with teams (Marketing, Technical, Regional Account Managers, and Operations) to ensure that customer needs are met and that Givaudan delivers on its commitments

Professional Development

• Participate in ongoing learning and development to stay current with industry trends, Givaudan's offerings, and best practices in account management

You?

Your professional profile includes

• University degree in Chemical Engineering, Industrial Engineering, Food Engineering or other related fields.
• 4+ years of experience in food, chemical or related industries, with knowledge of B2B environment.
• Apply strategic planning, budgeting and forecasting skills.
• In-depth understanding of customer profiles, preferences, and competitive landscape.
• Experience accomplishing all account management steps in the brief handling process; understand how to manage scale-ups.
• Understanding of profitability goals.

Our Benefits

• Annual bonus.
• Medical insurance coverage.
• Career Development Opportunities with access to many virtual learning sessions.
• International working environment

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.

You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.

Every essence of you enriches our world.

Diversity drives innovation and creates closer connections with our employees, customers and partners.

Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.