Information Technology Specialist

Company Description

Headquartered in Lenexa, KS, Best In Class Technology Services (BCTS) provides a range of commercial, industrial, and institutional HVAC aftermarket services, including maintenance, repair, and project work. With locations across the U.S. and a team of over 500 employees, BCTS is rapidly expanding its footprint through strategic acquisitions to establish itself as a national industry leader. Backed by companies with an average of 50+ years of experience, BCTS offers expert solutions in HVAC, plumbing, electrical services, and more.

PRIMARY FUNCTIONS:

In this role you will be expected to:

• Work at our Lenexa, KS office to provide tier II technical support for our child divisions across the mid-western region.

• Work in a team environment, able to follow duties assigned by the IT Supervisor.

• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolution, prioritizing problems, asking pertinent questions, and assessing impact of issues.

• Identify, analyze, troubleshoot, and resolve problems with the aim of eliminating recurrences and reducing calls to the helpdesk.

• Solve unresolved issues in the tier III support queue.

• Use the Ticketing System, log details of work performed, time, and resolution steps, immediately after each intervention.

• Deploy, install, and manage computers and other devices in accordance with corporate standards.

• Play a developmental role in the on-boarding and off-boarding system, ensure that system follows standards and is working properly.

• Monitor and maintain inventory of all hardware and software used by all divisions.

• Ensures that devices accessing corporate resources meet security standards and policies.

• Other related duties as required.

MINUMUM REQUIRMENTS:

The ideal individual we are seeking needs to have a background in the Information Technology field.

• An associate or bachelor’s degree, in Information Technology or Computer Science is preferred. Or three years of equivalent work experience without an associate or bachelor’s degree.

• Ability to follow verbal and written instructions, excellent organizational skills, and attention to detail.

• Knowledge of administering Microsoft Azure cloud applications is highly preferred but not required. Preferably Microsoft Intune, Share Point, Exchange, and One Drive.

• Ability to complete on-job training of applications, hardware, and software.

• Ability to work independently with minimal supervision when applicable.

• Experience in a customer-facing role providing technical support and assistance.

• Strong technical knowledge of computer systems, including hardware, software, and networking.

• Proven analytical and problem-solving abilities to maintain computer systems and network infrastructure related issues.

Work Schedule:

• 8-Hour Shift

• Monday to Friday

Ability to commute/relocate:

• Will have to travel to other Kansas locations as needed.