People&Culture Coordinator

People&Culture Coordinator (Maternity Cover)

Location: Based in Madrid

Reporting Line: People & Culture Director, UMHL

Role Focus & Overview

The People & Culture Coordinator plays a critical role in supporting the Hotel team at UMusic. This role requires previous experience in the hospitality sector, with a strong background in personnel administration, payroll, recruitment, HR processes implementation, and learning & development / training initiatives.

The ideal candidate is an operational, field-oriented HR professional, accustomed to working closely with the business as a hands-on HR Business Partner, highly present on the floor and with the teams. The role requires a strong people-centric approach, with the ability to balance operational excellence with employee experience.

This position will support the People & Culture Director in ensuring that HR processes, procedures, hiring, and training initiatives are consistently implemented and aligned with the company’s culture and business strategy.

A creative, proactive mindset and the ability to contribute new ideas and initiatives are essential.

Key Responsibilities

• 1. Personnel Administration & Payroll ManagementSupport and control personnel administration processes, including contracts, documentation, employee records, and HR systems.
• Verify and coordinate monthly payroll processes, including variable compensation elements (night shifts, incentives, allowances, etc.).
• Ensure compliance with labor regulations and internal policies.

2. Recruitment & Hiring

• Manage end-to-end recruitment processes, from job posting to offer and hiring validation.
• Coordinate interviews with hiring managers and ensure documentation and hiring processes are completed accurately and on time.

3. HR Processes & Procedures Implementation

• Support the implementation and standardization of HR processes, policies, and procedures across the hotel.
• Ensure alignment with corporate People & Culture frameworks and best practices.

• 4. HR Business Partner SupportAct as a key liaison between employees, managers, and the People & Culture Director.
• Provide guidance and first-line support to managers on people-related topics, fostering a strong people-focused culture.

• 5. Onboarding & Employee ExperienceCoordinate the onboarding process for new hires, including agendas, system access, uniforms, and induction activities.
• Contribute to initiatives that enhance employee engagement and internal experience.

• 6. Reporting & HR AnalyticsPrepare and maintain HR reports (headcount, hires, terminations, transfers, etc.) on a regular basis.
• Support data-driven decision-making through accurate and timely reporting.

• 7. Internal Communication & Employer BrandingSupport internal communication initiatives and external employer branding actions, including social media content related to people and culture.

• 8. Projects & Team EngagementAssist in organizing People & Culture initiatives, training programs, corporate events, and team-building activities.

Key Skills & Experience

• Proven experience in Human Resources within the hospitality industry (hotel or service-driven environment).
• Strong background in personnel administration, payroll processes, and labor documentation.
• Solid experience in recruitment and selection, including volume hiring and operational profiles.
• Experience in implementing HR processes, policies, and procedures in an operational environment.
• Exposure to Learning & Development and training initiatives, including onboarding and operational training support.
• Previous experience working in a HR Business Partner-oriented role, closely supporting managers and operational teams.
• Knowledge of Spanish labor law and HR best practices (preferred).
• Fluent in English, additional languages are a plus.

Personal Attributes

• Highly people-oriented, with strong empathy and interpersonal skills.
• Hands-on and field-oriented, comfortable working on the floor with operational teams.
• Proactive, creative, and solution-driven, with the ability to bring new ideas and initiatives.
• Organized and detail-oriented, with strong prioritization and follow-up skills.
• Resilient and able to work under pressure in a fast-paced hospitality environment.
• Strong communication and stakeholder management skills at all levels.
• Collaborative team player with a positive and service-oriented mindset.