Salesforce Business analyst

Job Title: System Support Analyst

Location: Raleigh, NC (Hybrid: 3 days onsite – Mon, Tue, Thu | 2 days WFH)

Duration: 6 Months Contract

Hours: 8 AM – 5 PM

We’re looking for a System Support Analyst to bridge business needs with technical solutions, with a strong focus on Salesforce and enterprise systems. This role involves gathering requirements, supporting system design, improving processes, and assisting with implementation and testing.

Key Responsibilities:

• Work with stakeholders to gather and translate business requirements into system solutions
• Support design, configuration, and enhancements across enterprise platforms (Salesforce-focused)
• Analyze processes and identify opportunities for automation and optimization
• Assist in system testing (UAT), deployments, and post-implementation support
• Collaborate with business, IT, and external teams to ensure smooth delivery

Required Skills:

• 3–7 years in Systems Analyst / Business Analyst or similar role
• Hands-on experience with Salesforce (Flows, configuration, data model, security)
• Basic knowledge of Apex, SOQL, and integrations (REST/SOAP APIs)
• Experience with Jira, Confluence, and Agile environments
• Strong problem-solving, communication, and documentation skills

Nice to Have:

• Salesforce certifications (Admin, App Builder, Platform Developer, Business Analyst)
• Experience with ERP, marketing platforms, or data integrations
• Exposure to CI/CD tools (Copado, Gearset, Git)

Preferred Qualifications / Certifications

• Salesforce Certified Business Analyst
• Salesforce Certified Platform Foundations
• Salesforce Certified Platform Administrator
• Salesforce Certified Platform App Builder
• Salesforce Certified Platform Developer I
• Experience with Life Sciences Industry