Partner Manager

HIGH LEVEL POSITION: Partner Manager

JOB TYPE: Full-time

LOCATION: Remote

EXPERIENCE: 3+ years

JOB DESCRIPTION

The Partner Account Manager is responsible for relationship-building and partner enablement.

A sales professional in this role focuses on nurturing existing resellers and technology

partners to maximize mutual success and revenue growth.

RESPONSIBILITIES

New Partner Acquisition

• Aggressively identify and recruit high-potential reseller and solution partners within the assigned EMEA territory.
• Develop and execute a streamlined, effective partner recruitment strategy focused on building a robust channel network to maximize Voiso’s market penetration.
• Qualify potential partners, evaluating their alignment with Voiso’s offerings and market goals to ensure high-impact relationships.

Sales-Driven Relationship Development

• Build strong, sales-focused relationships with new partners to drive immediate results.
• Engage partners from initial contact through onboarding, providing them with the tools and support needed to start generating revenue quickly.
• Manage and support partners’ early-stage growth, ensuring they can rapidly bring Voiso’s solutions to market and deliver strong initial sales.

Revenue Growth and Performance

• Actively drive revenue growth through new partners, setting and achieving aggressive sales targets for each partner relationship.
• Track partner sales performance closely, providing guidance and recommendations to ensure they reach their revenue potential with Voiso.
• Report on performance metrics, partner forecasts, and territory progress with a focus on continuous growth and improvements.

Market Knowledge and Competitive Awareness

• Leverage in-depth knowledge of the CCaaS industry to identify trends, market demands, and untapped opportunities.
• Serve as a trusted advisor to partners, positioning Voiso as the preferred CCaaS provider by communicating our unique features, rapid deployment capability, and competitive advantages.
• Stay ahead of competitors, providing insight and updates to Voiso’s internal teams to refine partner acquisition strategies as needed.

Sales Enablement and Partner Training

• Provide new partners with all essential sales enablement resources to help them achieve early success.
• Deliver product training and onboarding sessions to ensure partners are fully equipped to sell Voiso’s offerings and understand the CCaaS landscape.
• Facilitate regular check-ins with new partners, identifying any additional support needed for rapid growth.

Compliance and Ethical Conduct:

• Adhere strictly to all industry regulations, company compliance policies, and the Code of Conduct.
• Ensure that all sales activities are conducted ethically and with integrity.
• Avoid offering, promising, or giving any form of bribe or inducement to influence a business decision.
• Report any suspected compliance violations immediately to the Compliance Officer or through official channels.

Documentation and Reporting:

• Maintain accurate records of all customer interactions, contracts, and transactions.
• Submit periodic sales and compliance reports to management.
• Ensure customer data is managed and stored in compliance with data protection laws (e.g., GDPR).

KEY TASKS AND PROCESSES

• Partner enablement and sales
• Compliance policies and procedures
• CRM processes and procedures
• Product education

QUALIFICATION REQUIRED

• 3+ years of experience in partner or channel account management, preferably in SaaS or telecom
• Strong understanding of VoIP, DIDs, SIP, and SaaS sales cycles
• High level of emotional intelligence and communication skills
• Experience in international sales environments
• Proficiency with demo tools and CRM platforms
• Self-driven and capable of managing multiple partner accounts with autonomy
• Willingness to travel 25%+ for partner visits and events

WHAT WE OFFER

We offer competitive compensation packages with a bonus plan and benefits commensurate with experience. Medical, dental, vision life as well as other small perks to be discussed separately. All your information will be kept confidential according to EEO guidelines.

With Voiso you'll enjoy the best of both worlds: start-up environment with established company resources. Everyone has a voice at Voiso and we are open to new ways of thinking, especially those that will contribute to our overall success. Opinions and ideas are always welcome, in fact, they are encouraged!